How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

My Maytag Jenn-Air Electric Smoothtop Downdraft Slide-In Range

This answer was rated:

My Maytag Jenn-Air Electric Smoothtop Downdraft Slide-In Range oven isn't working. I can't get the oven or broil selections to work or even activate 'beep' when I push the buttons. The cancel button and oven light are also not working.
The things that do work on the range are the convect button (but can't set temp or keep on), the clock, setup, back and enter buttons work. The oven vent, timers and stove top burners are functioning well. We have reset the breaker 4 times now but don't know what else to try.

Hello, Thank you for using this service, I will be helping you with your problem today . Can you recheck the model number its not comming up?

Customer: replied 4 years ago.

Where would I find the model number?


 

look underneath where the down draft fan is for a tag.

Customer: replied 4 years ago.

JES9900BAS

Okay perfect ! Now what happens when you try to set the clock to bake ? Are you able to set the temperature or anything like that are nothings happening whatsoever ? No beep or anything when you touch the keys?
Customer: replied 4 years ago.

No beep or anything with certain keys: bake,broil, light cancel

Okay but some of the keys respond? This is most likely a keypad issue, what I would like you to try because you really can't test the keypad without a special very expensive keypad tester take a hairdryer and put it on medium heat and go across the keys back and forth warming it up, massage the keys with the fingers see if they start responding. This is a tough one because you really can't test the keypad like I said without a very expensive tool. So we are going to try to do some tests and see if we can figure out of it is the keypad or not. In the meantime I am going to see if I can pull up the tech sheets which may give me a test I can give you to try also. Be back shortly, thanks, Bryan
Bryan and 3 other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

Hair dryer didn't work.

okay , well the control keypad panel is bad. Touchpad and Control Panel W10206064 Main Product View did you receive any fault codes at all prier or after this issue ? did all of these keys stop working at once or one at a time over time ?
Customer: replied 4 years ago.

All at once--no warning lights

okay, heres a link where you can order the control panel. this is the best parts supplier on the web, they will take a part back unconditionally even if by chance you installed this and it didn't fix the issue, click this blue link. http://www.repairclinic.com/PartDetail/Touchpad-and-Control-Panel/W10206064/1472587?RCAID=1000065 order and replace the control. thanks and best wishes, Bryan