Hello, Thank you for using this service, I will be helping you with your problem today
When you had to back off did you see this ? It's the drain pump, try removing the hoses and check for an obstruction. the problem is your door is locked correct ? you need to bail the water out before taking the hoses off or it will flood your laundry room. can you get the door open ?
The door is locked and yes I do see that.
ok, I took everything a part. seems like there was some gook in it. I need to go pick my daughter up right now. when I get back i'll put it back together and see if it works. is there a time limit on this service?
I put everything back together. and still not draining and is still making a humming noise
ok, thank you for the link. I just took the pump out again and this time I took it apart to look at the pump and there was a tooth pick stuck in the pump itself. so I'm running it again hopefully that does . again Thank you for your time