Hello, Thank you for using this service, I will be helping you with your problem today
the E 13 error means the drain exceeded the time allowed by the machine control board , the first thing you need to do is check your drain pump trap, there is a door in the front bottom to access to drain pump , get some towels ready and open the drain by turning it counterclockwise and pull a trap out . check for any obstructions in the drain trap . clean and put it back in . then run a spin drain cycle. this should return to normal once this is draining correctly. to remove the excess cover insert a pointed object into the whole push in to release the latch and rotate the counterclockwise ,
Thank you, XXXXX XXXXX a hair twisty caught in there...but how do you get the drain cap back in?
It took numerous tries but I was able to insert and tighten the drain trap. Thank you, XXXXX XXXXX worth the money.
It keeps reading an E-13 error at drain cycle. I've removed the drain trap several times but still same error after I remove drain, run only drain cycle and then restart a load.
Sorry about delay in getting back to you. I believe this is the number WFVUC645UC 18520624. I removed the drain cap again and there was a plastic string. Tried to start and an E17 error appears.