Hello, Thank you for using this service, I will be helping you with your problem today
where did you see the flash come from? in the control panel? Have you pulled the machine away from the wall unplugged it and check where the cord connects on the back of the dryer ? You may have blown a wire off, the lights could still light up but if one side of your power has burned off the dry will not start , can you check that? Thanks, Bryan
wires off the plug into the dryer look fine
Okay good, obviously you had some kind of a electronics blowout on this. Did you say you saw the flash near the control board? I know you looked at it but did you actually remove the control and examine the electronics good?
Also can you recheck that model number ? Open the door and there is a tag can you get me the number off that tag ? It doesn't seem to be coming up. Thanks, Bryan
the flame came out the bottom of the dryer between it and the pedestal it sits on
No, I have not removed the bottom access panel.
where is the thermal fuse located
replaced the thermal fuse and several loads later it blew again. called a svc man, stated the control board was bad after I told him the fuse blew and the clothes seemed very hot before fuse blew. I replaced the control board and fuse. I'm running the dryer on the casual setting because once again the clothes are very hot on the normal setting. Also, the sensing light stays on Sensing, never moves to Wet, Damp, etc. Pretty sure the fuse will blow again soon. could it be a bad heating coil, another thermastat
I see you have relisted your question .
I will try to assist you .
Lets try this with the unit running open the door and press on the door switch and tell me if you see the heating element glowing from inside the rear of the dryer ?
this will tell us if the heating element is grounded .
yes, it's glowing
ok if the element is glowing with the unit NOT running ,then the heating element is grounded and needs replaced .
CLICK HERE for part
if the heater is on unplug the unit or it will blow thw thermal fuse again .
Sorry, I misunderstood. I opened the door, pressed the switch and heating element is not on..so It's grounded
was the unit running before you opened the door ?
yes it was
ok so it was running and heating ,you opened the door and pressed on the door switch and you DID NOT see any glow is this correct?
running, heating, opened the door, dryer stopped, pressed the door switch and the heating coil did not glow
yes it does
No I have not. In answer to your last question...the unit counts down until the clothes are about dry, at 8 minutes, then stops counting down
ok good info
Lets replace the thermistor and see it it clears the issue up .
it is what sense the temp and tells the control to cycle the heat on and off
Is that located next to the thermal fuse? Also, this just happened, with the clothes almost dry the Sensor light went to Wet and the clothes inside the dryer became very hot. The heat selection was on Super Delicate.
Does it have any control over the amount of heat the coil puts out?
ok, because the heater is not turning off or being reduced during the cycle
Ok, I'll get it installed and see what happens. thanks
no problem good luck .
And if you need to get a hold of me again ,just leave a reply . But I `m not on 24 hours a day .
I had the thermistor tested and it's ok. Could the high limit thermostat be bad?
just because the thermistor ohms good does not mean it is good or that the thermistor circuit is good .
if the exhaust temperature is getting above 155 degrees it has to be in the thermistor circuit .
which consists of the thermistor, the wiring from the thermistor to the control or the control itself.
the high limit will shut the heat off at a temperature of 250 degrees at the heating element .
Which about the only way that will trip is if the element is heating BUT no air flow
is this dryer in an encloesd room ?
it's in an enclosed closet and has been for roughly 6 years
it doesn't but when we use the dryer, the closet door is always opened
I think I see the problem...I removed the heat shield around the heating coil and one of coil wires coming from the ceramic post is broken
was it touching ground (bare metal ?
yeah, looks like part of it is touching the metal heat shield...so why did the grounding test we did work?
not sure I have to suspect when the heater gets hot it expands and may not always touch ,
do you need the heater part number ?
sure. is the best way to replace it is to remove the back panel? Probably explains why my wife saw a blue flash before. Would this have caused anyother problems with the control board, etc?
The heating element is best replaced from the front of the unit .
should not have damaged the element .
CLICK HERE for part info .
Sorry, I thought I had responded. yes, replacing the coil corrected my problem. I had each of the thermostats and the thermistor checked and sent the replacement control board back. thanks for your help
Great to hear so glad we where able to get you up and running
Great job , so glad to assist you .
Just remember to rate we and not the first expert , if you would please ,
many happy dryings .
If you need me again for any other issues you can request me Whrlp Master Tech.
Wel,l Whirlpool Master Tech, though I appreciated your help, neither you or the ProTech gave me a correct answer. I've already paid $30 and I'm not inclined to pay an additional $30