Hello, and thank you for using this service. I'll be helping you with your problem today.If you open the door first, look at the red light to the right, is it flashing 2 times and then pausing over and over? If you shut the flap on the left side and make a clear path from right to left, does the light turn solid?OK, now look inside the icemaker itself, is there any ice or water in the icemaker mold? There are white fingers that push the ice out of the icemaker mold, what direction are they facing? Are they above the horizon or below? Pointing forward or backwards?
Also, could I get the model number? It should be located on a sticker near the ceiling of the refrigerator and can be seen if you open the door.
Model number GS6SHEXNQ00
Yes all of the lights work as described.
There is no ice or water in the mold.
White fingers are under the horizon, facing forward.