Hello, Thank you for using this service, I will be helping you with your problem today.
Good afternoon, when you pull the hose out of the drain does it seem like the water is draining fast ? what I mean is can you pull the hose up just a bit so you can see the water come out into the drain and tell me if it is coming out at a good force ?
doesn't seem like water is draining out of the hose at all actually..
i was able to get the washer to do a spin cycle last night, however this morning, the machine is not responding to any of the wash, spin or rinse cycles.
(green lights show up as I spin dial, but when i push "start", nothing mechanical happens on the machine, and the green light I'm trying to select lights up the one next to it instead - seems kinda dead at this point...)
attempted the process three times, just to make sure I had the timing and particulars correct and still no response, other than green lights changing as i turn the dial settings...
there's no clicking sound at all. seems like this unit might have some kind of small plastic / magnetic strip type of sensor or something.
red light stays on for one second and off for one second, over and over...
sounds good. you da man. :)
sadly the problem hasn't resolved itself. light is still blinking one second on and off. when i press the start button, there is a slight electrical hum i can hear, just nothing happens with machine mechanically speaking...
Okay is there a way you can get the water out of this by hand? That hum you hear could be the drain pump that's jammed up or not working but the only way to tell is to get the water out and remove the pump, the pump is on the right side of the machine inside the cabinet. It's possible that pump is jammed up that's not draining which explains why it won't spin or run because these will not spin and less the drum is empty. Can you do that and let me know?
ok, its mostly emptied now
k, btw - that made the spin cycle work again (bailing out water) - it's just not draining the rest. gonna take pump out now..
was clogged with cotton / comforter filling. just pulled out clog and replaced pump and she seems to be running okay now. :) thanks again for all of your assistance! :))