How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11969
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have an Ensignia washing machine. I had it on a cold water

Customer Question

I have an Ensignia washing machine. I had it on a cold water wash last night expecting it to cycle through as usual. I woke up this morning to find the water still in the machine and I cannot get the machine to continue to rinse and spin cycles that are left. What should I do??
Submitted: 1 year ago.
Category: Appliance
Expert:  Bryan replied 1 year ago.

Hello, Thank you for using this service, I will be helping you with your problem today, this is a common issue on these machines. your lid switch has failed. Lid Switch Assembly 22003804 Main Product View To explain what I mean you know when you open your lid the machine stops spinning right ? well when the switch fails its the same thing. its a safety. you need to replace the lid switch. heres a link to order the part. http://www.repairclinic.com/PartDetail/Lid-Switch-Assembly/22003804/1000853?modelNumber=MAV8557AWW?RCAID=1000065 this will fix the issue. thanks and best wishes, Bryan

Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11969
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 2 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

Thank you Bryan. So then it is not a problem with the timer or something, 'cause, if i remember correctly, clothes in a cold wash go into some sort of soak cycle after 'wash' and before 'rinse', and during that time you can kind of hear a ticking, like the soak is being timed. We did not hear the ticking last night so I corked the utility sink next to the washer to soak some items. This morning the sink was full of water and the washer never came out of the 'soak;. Does this change your answer? Should I have mentioned earlier?


.

Expert:  Bryan replied 1 year ago.
So you are saying the sink filled with water from the washer ?
Customer: replied 1 year ago.

Yes, the utility sink has a hose that comes from the washer so it can drain out water after rinse cycle - it was hooked up that way always.

Customer: replied 1 year ago.

Am I still connected to you Bryan - I hope I can still get answers after I threw that rating in between replies.

Expert:  Bryan replied 1 year ago.
okay yes I'm still here.so it seemed to drain then ?
Customer: replied 1 year ago.

I found the utility sink full to the top, but water still in the washer with the clothes.

Expert:  Bryan replied 1 year ago.
Okay , sounds like the water valve in the washer may be dripping water also. let me take a look at that. be back in a few minutes. thanks , Bryan
Customer: replied 1 year ago.

Anything yet Bryan?


 

Expert:  Bryan replied 1 year ago.
well what I would like you to do is shut the water off going to the machine.let it sit and see if anymore water goes into the sink. seems strange to me.maybe what happened is it started and rained partially and then stop again after it filled , the switch still needs to be replaced however.it maybe contacting sometimes but not all the time. I think thats what happened. it kicked in once and drained then refilled but stopped again.
Customer: replied 1 year ago.

Bryan, you are a wizard! I didn't try to kick it just now, but I did place my fingers on the left side of the closed lid, set the dial to rinse and then gently pushed the closed lid to the right. It started spinning immediately. And so, you were exactly correct that I need a new lid switch! My husband will be so pleased I was able to get an answer today, a SUNDAY morning! Thanks so very much - another satisfied customer ProTech!

 

I am sorry I did not understand the rating system earlier - I only have the original $30 to spend this morning but would rate you now with an 'excellent'.

Expert:  Bryan replied 1 year ago.

Thats great ! thank you so much, have a great Sunday ! best wishes, Bryan

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.