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Hello, Thank you for using this service, I will be helping you with your problem today, this is a common issue on these machines. your lid switch has failed. To explain what I mean you know when you open your lid the machine stops spinning right ? well when the switch fails its the same thing. its a safety. you need to replace the lid switch. heres a link to order the part. http://www.repairclinic.com/PartDetail/Lid-Switch-Assembly/22003804/1000853?modelNumber=MAV8557AWW?RCAID=1000065 this will fix the issue. thanks and best wishes, Bryan
Thank you Bryan. So then it is not a problem with the timer or something, 'cause, if i remember correctly, clothes in a cold wash go into some sort of soak cycle after 'wash' and before 'rinse', and during that time you can kind of hear a ticking, like the soak is being timed. We did not hear the ticking last night so I corked the utility sink next to the washer to soak some items. This morning the sink was full of water and the washer never came out of the 'soak;. Does this change your answer? Should I have mentioned earlier?
Yes, the utility sink has a hose that comes from the washer so it can drain out water after rinse cycle - it was hooked up that way always.
Am I still connected to you Bryan - I hope I can still get answers after I threw that rating in between replies.
I found the utility sink full to the top, but water still in the washer with the clothes.
Anything yet Bryan?
Bryan, you are a wizard! I didn't try to kick it just now, but I did place my fingers on the left side of the closed lid, set the dial to rinse and then gently pushed the closed lid to the right. It started spinning immediately. And so, you were exactly correct that I need a new lid switch! My husband will be so pleased I was able to get an answer today, a SUNDAY morning! Thanks so very much - another satisfied customer ProTech!
I am sorry I did not understand the rating system earlier - I only have the original $30 to spend this morning but would rate you now with an 'excellent'.
Thats great ! thank you so much, have a great Sunday ! best wishes, Bryan