Hello, Thank you for using this service, I will be helping you with your problem today
Can you open the lid and look towards the back for the tag with the model number and get that to me ?
Sorry I,m not at home so I don't have that info handy
Model # XXXXX KAWS677Q0 the Q could be O was hard to tell
can you still start the machine ? you have the cabinet off correct ? reach in and turn the top of the agitator, does it spin both ways without catching the agitator dog gears ?
Cannot start the machine and yes the agitator spins both ways