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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11902
Experience:  15 yrs. experience as a certified appliance technician.
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I have a Whirpool Duet washer and when the washer drum starts

Customer Question

I have a Whirpool Duet washer and when the washer drum starts to move it freezes or catches and then my washer just blinks. What could be causing this?
Submitted: 1 year ago.
Category: Appliance
Expert:  Bryan replied 1 year ago.

Hello, Thank you for using this service, I will be helping you with your problem today

is the noise a rattling noise like a pump ? or is it more of a bad bearing sound, kinda scraping or crunching sound ?

Customer: replied 1 year ago.

It sounds like a loud vibrating groaning.


 

Expert:  Bryan replied 1 year ago.
okay,its probably your drain pump. have you cleaned the pump trap lately ?
Customer: replied 1 year ago.

Does that cause the drum to freeze or catch?

Expert:  Bryan replied 1 year ago.
yes , well it may seem like its catching but in reality the drum stops because of the pump not working correctly, try this go in the back and spin the drum by hand all the way around a few times, does it lock up ?
Customer: replied 1 year ago.

No it does not freeze. It sounds like there is something small rolling in the drum. But I don't see anything in there. It locks up after it fills and starts to agitate. It only fills then it locks.

Expert:  Bryan replied 1 year ago.
well like I said the drum will (lock up) as you described if the pump is clogged, watch this video and it shows you how to clean your pump trap. http://www.youtube.com/watch?v=8gNPHXV62YQ
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11902
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 6 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

I recently had surgery. So when my Son gets here I will have him try that.


Thank you for your help. Have a good day.

Expert:  Bryan replied 1 year ago.
okay if you need more assistance just come back and reply, I'll be around off and on all day. thanks , Bryan

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