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May I have the units model number to better assist you ?
I do not have it in front of me. Will have to check when I get home tonight. The part number on the motor is(NNN) NNN-NNNNif that is of any help.
The model is KSRG25
Model # XXXXX XXXXX
Thank you thats a start but only 1/2 the number .
it does drop it down to only 71 differant Kitchen -Aid model with that first part of the model number .
But it gets me to be able to assist you if you check voltage from the Blue wire to the white wire . with the freezer door switch taped down so it thinks the freezer door is closed .
And press the lever calling for ice and test those two wires for 120 volts A/C to the dispenser motor .
let me know what you find ?
I have 120 Volts.
ok if you have voltage when pressing calling for ice the it is a motor issue .
if you need a place to order the motor from here is who most of us recommend .
CLICK HERE for part info
Got it ordered. Thank-you