How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tyler Z. Your Own Question

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 59971
Experience:  9+ years being an appliance technician with factory training.
13574879
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

my freezer is no longer holding zero. It want get colder than

Resolved Question:

my freezer is no longer holding zero. It want get colder than 16 and zero is recomended. What can I do?
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

The first thing you want to do is pull everything out of the freezer and remove the lower back panel inside the freezer. Can you tell me what the silver coils behind this panel look like? Are they completely packed with frost? No frost? lightly frosted from top to bottom? Etc..

Customer: replied 1 year ago.

No frost.

Expert:  Tyler Z. replied 1 year ago.
Ok, pull the entire refrigerator out and remove the lower back panel BEHIND the refrigerator. Is the fan next to the compressor running? Touch the big black round compressor and is it blazing hot, warm, or room temperature?

Customer: replied 1 year ago.

The fan next to the compressor is running and the compressor id hot to the touch. You can touch it but can't keep your finger on it for more than a few seconds.

Expert:  Tyler Z. replied 1 year ago.
ok so that is a problem. This means that your compressor is overloading and cutting out. It will turn off for a few minutes and then try again over and over. Pull the refrigerator forward and unplug the refrigerator. Remove the lower back access panel and locate your large black round compressor. There is a small plastic box attached to the side of the compressor with several wires going into it. This is your overload relay. Pull the overload relay off the compressor and shake it. If it rattles, then it needs to be replaced. If it doesn't rattle, then you likely have a bad compressor and you'll need to call a technician in order to replace the compressor.

Sometimes you can also just unplug the refrigerator for 3-4 hours and let everything cool down and the compressor will start working again. You can try that if you want as well.

Please Don't Forget the deposit you placed to ask the question is not used to compensate me until you rate my service! Please Remember that when you are asked to give a rating, you are rating My Service and not this website itself or the problem of your appliance.
Customer: replied 1 year ago.

Actually, I'm going back to your question about the coils inside the freezer. I did not understand these were inside and my wife was actually looking at something on the back side and calling it the coils. So, let me check the coils inside the freezer. I understand the comressor is hot and I know what to do now. Thanks! But I want to actually see those coils to see if they are frozen

Expert:  Tyler Z. replied 1 year ago.
ok sounds good
Customer: replied 1 year ago.

OK, the coils are clean, dry, and free of ice until the very bottom 2 or 3 coils. Those are (were) covered in ice but are quickly thawing as I type.


 

Expert:  Tyler Z. replied 1 year ago.
OK so that's still going to run into the same problem with a possibility also of having a freon leak. But a freon leak wouldn't normally make the compressor really hot so I would think you're down to either a bad compressor or a bad overload relay.

Customer: replied 1 year ago.


Is there a trick to removing that box from the compressor?

Expert:  Tyler Z. replied 1 year ago.
Not really, just pull. Make sure you unplug the refrigerator first. And sometimes you can pry between the box and the compressor with a flat head screwdriver if it's stuck.

Customer: replied 1 year ago.

OK, we got the cover off the side of the compressor but was not able to actually unplug either of the devises actually plugged in to the compressor. I tried to rattle the top one around which actually looks like it may be the relay. But it's not rattling or making any noise. It moves a little but I don't want to force it and end up with a broken down fridge. I mean our unit is actually working but not as good as it should. Anyway, we are going to let the thing cool down for the next couple of hours and the see what it does. If that don't work we will call in a repair man or just go get a new one! :( Thanks for your help.

Expert:  Tyler Z. replied 1 year ago.
alright well I'm sorry about the bad news but I do wish you only the best.

Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 59971
Experience: 9+ years being an appliance technician with factory training.
Tyler Z. and 7 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 
Chat Now With An Appliance Technician
Tyler Z.
Tyler Z.
Appliance Technician
59867 Satisfied Customers
9+ years being an appliance technician with factory training.