My name is XXXXX XXXXX I am an authorized GE service tech and I can help you today
This is a common problem and can be caused by three main parts failing. First and most common is the tranny. second is the motor itself and finally is the belt or pulleys.
so if you have already checked the belt and made sure the motor is indeed spinning in wash cycle then we can rule those two parts out. and all we are left with is the tranny.
definitely not any chance that there is some sort of electronic malfunction either?
and more specifically the gear case. within this tranny is a gear case. and part of that gearcase is the what would allow this machine to spinn and wash
since you are saying the washer is spinning draining and filling properly it is not going to be a timer or electronics issue.
but have you checked the timer?
I just was afraid that if the washer agitated then the trans would be ok too
no, didn't check the timer but I could I guess, how so?
when the washer agitates it is from the motor and tranny working in a different gear so to speak then when it is in a spin cycle.
lets back track here one second because i am 90% sure it is not a timer issue. this just isnt spinning correct? machine is fully draining? does it drain all water out before trying to spin? or will it not even try to spin?
gotcha so if the trans is stuck in the gear that spins it wouldn't allow the belt to turn and that could be causing the clutch and belt to remain stagnate. The last time i ran it in the spin cycle for just a few seconds to observe what was going on I definitely noticed the clutch was very hot
yes, water fully drains and then you can hear when the motor kicks in to attempt to spin
at that point the clutch and belt pulse for a split second but then stop immediately and like i had just mentioned the clutch begins to get really hot and the motor makes a noise like it is running and I can see the clutch clip on the bottom of the clutch spinning
ah. ok. very important what you just said. if the tranny is stuck then yes, if you tried to manually pull the belt and it would nt rotate then you know for sure the tranny is stuck. and that would most definitely cause the motor and tranny to over heat. and even cause the tranny to leak oil eventually.
did you happen to see any signs of oil under the machine or down the center shaft of the tranny to the motor?
yes. this is definitely the transmission at fault.
cool, my next question was going to be if i manually pull it one direction is will go, but it is locked in the other direction. I didnt happen to see any obvious signs of oil on the base pan yet
everything that you are saying is showing the signs that it is locking up in the spin cycle. very common.
damn, looks like i will be spending a couple hours replacing a trans tomorrow
ok. yup. that is the tell tale sign. if you pull belt in one direction but not back in the other then the tranny is locked up. it should be able to go in both directions on this model.
not just yet, how old is this machine?
5 yrs or so
it may not be worth it for you to replace.
ok then it may be worth it. but will be expensive. especially now that you have already replaced the clutch.
let me check the pricing of the gear case.
i can get the trans at a shop locally for 160, is there parts within the trans that I can check and replace for less?
the tranny is almost $300 on this machine. and added to the $150 you have spent already. it may not be worth it for you to replace and sink that much money into a used machine at this point. it may be better to cut your loses and get a newer better machine.
ok. if you get tranny for $160 then it has to be used one. just be careful that it is a good and reputable place.
WH38X10002 came up as 160 at the local place? is that not what would fix it?
and no, the parts of the tranny should only come as an assembly.
correct, this shows as the assembly with a new tub seal, oem part, new
yes. that is the tranny. but i have a retail price for almost $300. do you have a wholesale account?
are you a service tech?
no, but the website for the parts shop across town shows this part number with description for $162, definitely not a tech... lol
i got the clutch and belt for 140 plus tax today too
wow. if you can get it new factory original part for $160 then definitely get it there. just be sure you are getting a new part.
that to is a good price for belt and clutch
if you dont mind what is the name of the place you are using?
i would like to check them out to make sure they are on the up and up if you know what I mean.
sure it is in Raleigh, NC, but they have many stores in NC. It's called Cashwells Appliance Parts, Cashwells.com
ok. I will check them out. thanks.
if you can get it there please do so. also get the spanner wrench from them to if you dont already have it. you will definitely need it.
allow your self many hours to do this and stay patient with the repair. it will be a very hard job but worth it for about $160.
they showed that they didn't have it, I was hoping that maybe a set of channel locks might get it off
you can always get back to me here if you need my help again and I will help you more.
nope. channel locks wont give you the torque that is needed to get the washers and tranny off.
infact you need to hit the spanner nut off with a sledge hammer or mallet to get the nut off this one when the wrench is on there.
might try to see if i can "borrow" it from someone then, I will have to ask at the shop, that tool from ge is like an extra $50 i think
you have to place the spanner nut and wrench over the nut and bang it loose.
any chance that you think they might rent one?
you should be able to get it cheap at ebay or amazon.
let me check another source for you now as well. give me one minute.
yeah, i was just hoping to get it done quickly, like tomorrow...
i understand. let me check my sources now and see if you can get one quickly. you are in raleigh nc area?
ok. let me see if any local places have it near you cheaper. be right back.
here are the part numbers of the spanner wrench you can use. and i would check with your local appliance parts stores. they should stock it. and if they are open saturdays you should be able to get it along with the tranny. the part shouldnt be more then $20.
wow, for $20 I would def just buy one tomorrow, now that you mention it, i think that the parts store is only open m-f...
the last one will say for use with whirlpool or maytag washers only. but you will find if you invert or flipp the wrench over it can be used on the ge nut as well. and the last part number, the one for whirlpool is half the cost at about $12
yep, ah well, i will definitely buy one though, seems like a much better way to get that tub nut off
damn, if parts store is only open m-f i would definitely search for a parts store nearest you that is open sat. and if not, then you may be forced to do this monday.
yes. definitely will need it to do the job and do it most efficiently.
ebay has it for about $7. so if you want to buy it now online and save about $10 on parts cost for wrench then that would help. they should be able to ship it to you by monday or tuesday if order before tomorrow around noon.
thanks so much, i really appreciate it, you were great, just needed to hear that my diagnosis was correct and now I can play repairman for the weekend. i will definitely rate this as excellent, thanks again
otherwise just pay a bit more at parts store on monday and get it done as quick as possible.
you are most welcome. it was my pleasure helping you.
have a great weekend
please also remember that after rating me positively here now with excellent rating, you can always come back here to me to ask any other questions you may have and i will answer them at no additional charge to you.