How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11911
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

My refrigerator leaks water. Tried everything. Dont want to

Resolved Question:

My refrigerator leaks water. Tried everything. Don't want to buy new. Help.
Submitted: 1 year ago.
Category: Appliance
Expert:  Bryan replied 1 year ago.

Hello, Thank you for using this service, I will be helping you with your problem today.

Good evening. can you tell me where the water is comming from ? is there a sheet of ice on the freezer floor ?

Customer: replied 1 year ago.

No ice on freezer floor. Water seems to be dripping from roof of fridge, from the complicated-looking finned areas. The dish beneath the area catches most, but not all of the water.

Expert:  Bryan replied 1 year ago.
okay , your drain line is clogged, a common problem on these, you need to defrost the drain.on this diagram I marked in red where the drain runs, you have to remove the parts up in the refrigerator section and defrost all the ice, theres a drain hole under your coils in the freezer section that you need to get to also. do you have tools to take this apart ? graphic
Customer: replied 1 year ago.

My husband has a workshop loaded with carpentry tools and other common tools, but I'm not sure if special tools are required for this fridge project.What tools do I need?

Expert:  Bryan replied 1 year ago.
just like regular tools, A Phillips head screw driver, and nut drivers. its not to difficult.if he has them he should be all set.
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11911
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

One more question: Once the drain is defrosted, will I find foreign material in it which needs to be cleaned out with a brush or something? Guess I'm asking what caused this problem in the first place, and how can it be prevented from happening again?

Expert:  Bryan replied 1 year ago.
this happens every now and again on these. it may never happen again though. its a poor design to be honest. you have water in a freezer which can freeze up. theres not much you can do short of taking the inside of the freezer apart (back panel behind your food) and wrap a bare piece of solid copper ground wire around the heater (its under the coils) and drop the wire down the drain hose about 2 inches. the wire will heat up from the heater and help keep this from freezer while in defrost.
Customer: replied 1 year ago.

Thanks. I will try this. (Yes, I do this stuff myself; my retired husband never seems to have the time.) If it works, you'll definitely get a tip! Thanks, again.

Expert:  Bryan replied 1 year ago.
okay thanks> I'll be around if you need further assistance .
Customer: replied 1 year ago.

Hi,


Sorry I was so late getting back to you but we had to wait a little for all the Easter ham and stuff to get eaten up before trying your advise. I wasn't sure how much of the refrigerator needed to be dismantled but figured to start by pulling the plug.


Got everything out of it, started unscrewing the freezer floor and asked my husband to keep disassembling it while I went I went to work. He got the whole freezer apart but said he couldn't get at that small bracket at the top of the (lower) fridge ceiling where the red lines were drawn on the diagram.


Turns out that part didn't have to come loose; after the ice melted, the problem seemed to resolve itself. (Hope it lasts)


Anyway, thanks to you, we saved $ by not having to get a new fridge!I'm sending you a bonus...thanks again!

Expert:  Bryan replied 1 year ago.
your very welcome, Glad you got it repaired, you can always come back if you need me again, thank you very much , have a great day, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11911
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.