right side opens about 2 inches left side stuck
nothing no movment
had it open last week to check defrost heater
Hello, Thank you for using this service, I will be helping you with your problem today
This is a tough situation David. when these are frozen shut and I suspect when you had the defrost problem that moisture built up on the rails and when you shut it and left it closed they froze. there are only a few things you can try at this point.one of course is to unplug the refrigerator overnight to defrost the rails. but if this is full of food thats risky. although the rails will most likely defrost a lot faster then the food there a risk of the food defrosting also. the other thing you can do is take a hair dryer and point it down into the freezer at the rails and defrost them that way.either way theres nothing you can do short of defrosting them. if you force it will damage the rails or door. I wish I had another way for you to get this open. when you do get it open make sure the rails and rollers are dry before shutting this again. take the hair dryer and dry them completely. I hope this helps. Barry is right I cant find any recalls on your model either, thanks and best wishes, Bryan
i was abel with a lot of working back and forth to get it open. and yes it was frozen on the rail, the ice maker shut off was stuck open. thank you for your help.