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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12033
Experience:  15 yrs. experience as a certified appliance technician.
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whrlpol dish washer wont cut off

Customer Question

whrlpol dish washer wont cut off
Submitted: 1 year ago.
Category: Appliance
Expert:  Bryan replied 1 year ago.
Hello, Thank you for using this service, I will be helping you with your problem today, Hello again. How do you mean it wont cut off ? does this just keep running and running ? do you have the model number ?
Customer: replied 1 year ago.


whirlpool dishwasher du1345xtvq1


 


have restarted it three times and it just continues to run for hours ;


 

Expert:  Bryan replied 1 year ago.
oh okay. is there water in the bottom ? is it getting water okay? do you have the heat dry on ?
Customer: replied 1 year ago.


water fill ok has plenty of water ;; good spray pressure the heat dry is actviated ;; water is getting hot also ;;;

Expert:  Bryan replied 1 year ago.

does this drain at all anytime during the cycle that you can tell ?

Customer: replied 1 year ago.

it did reach 110 degrees in the wash cycle and it did dump after the wash and then seems to continue to run ;for over and hour ;;


 

Customer: replied 1 year ago.

the washer reached the 110 degrees and dumped ; re-filled then contunues to run for over and hour ;;

Expert:  Bryan replied 1 year ago.
okay, give me a few minutes, i pulled the service tech sheets , going over them now. be back shortly.
Expert:  Bryan replied 1 year ago.

Okay , your Turbidity Sensor needs to be replaced, it sends a signal to the board when the dishes are clean. its not sending the signal the it keeps running and running. its part # XXXXX on this diagram .you can order it @ http://www.repairclinic.com/PartDetail/Turbidity-Sensor/W10134017/1486559?modelNumber=DU1345XTVQ1 thanks and best wishes, Bryan

Customer: replied 1 year ago.


changed that as i stated previously along with the 661566 thermostat


 

Expert:  Bryan replied 1 year ago.
oh wow missed that sorry. mmmm.

Run Service Diagnostics to check present

operation of OWI soil sensor and force a


calibration to occur during the next regular


wash cycle.


NOTE:

If OWI soil sensor is replaced, run


Diagnostics after installing new OWI to


force calibration on next cycle.

To invoke the Diagnostics Cycle, perform

the following key presses or actions in less than

6 seconds while in standby:

Heated Dry

➙ Normal ➙ Heated Dry ➙ Normal

To rapid advance one interval at a time, press the

Start/Resume key.

Invoking Service Diagnostics clears all status and

last ran information from memory and restores

defaults; It also forces the next cycle to be a sensor

calibration cycle.

Calibration cycles begin with a "sensor check" to

determine whether the dishwasher has an OWI soil

sensor or not. If the control detects an OWI, it forces

two rinses to occur prior to Final Rinse (to assure

clear water), then calibrates the OWI during the final

rinse.

NOTE 2.

Turn on all LEDs immediately upon

receiving entry sequence (even if door open) and

throughout this first interval as a display test.

NOTE 3.

On numeric time display models, display

the following software information after the initial

display test:

Interval 18 - Dishwasher control platform number

("d3" Raptor/Tall Tub, "d2" Cheetah/Briva, "d1"

Rush/Tall Tub, "d0" New Gen).

Interval 17, 16, 15 - Software generation number

(incremented for each release of software to

production).

NOTE 4.

If flow meter is operating correctly the

control will turn on the Clean LED when flow meter

counts 3 or more pulses anytime during these

intervals.

NOTE 5.

Thermistor (temperature sensor) checks:

Turn Clean LED on if thermistor is in its normal

temperature range of 17°C-71°C (62°F-160°F).

Turn sanitized LED on if thermistor is above

38°C (100°F).

NOTE 6.

OWI (optical soil sensor) checks:

Check OWI sensor for the presence of clear water

during the 5 sec. pause in interval 13 and turn on the

Clean LED in interval 12 if clear water detected.

Check OWI sensor for the presence of air during the

last 5 sec. of Drain interval 3 and turn on the Clean LED

in interval 2 if air detected.

Check OWI sensor for presence of bulk soil in the

water during pause interval 8; execute max. allowed

APFs and turn on Clean LED in interval 7 if bulk soil

detected.

NOTE 7.

Heater relay must lag wash motor relay by

1.5 sec. at start-up of heated wash intervals to avoid

simultaneous heater and motor in-rush current.

Customer: replied 1 year ago.

what is owi sensor and where is it located

Expert:  Bryan replied 1 year ago.
thats the Turbidity Sensor, its also called the soils sensor
Expert:  Bryan replied 1 year ago.
is this what you changed ?
Customer: replied 1 year ago.


yes it just a twist in and plug in terminal has about 4 yellow wires

Expert:  Bryan replied 1 year ago.
yeah okay. well try the reset. see if that calibrates the sensor.
Customer: replied 1 year ago.

what is the estimated times it stays in the different cycles ;


put the old sensor back in and it is starting to run through the cycles now ;


and the estimated finish time from start to finish ;??

Expert:  Bryan replied 1 year ago.

High Soil

Pre-Wash

⇒ Main Wash ⇒ Rinse ⇒ Final Rinse ⇒ Heated Dry


(63°C/145°F) (60°C/140°F)


98:00 min.


High Temp Option




Pre-Wash

⇒ Main Wash ⇒ Purge ⇒ Final Rinse ⇒ Heated Dry


(63°C/145°F) (60°C/140°F)



83:00 min.


Nominal Soil



Main Wash

⇒ Purge ⇒ Final Rinse ⇒ Heated Dry


(41°C/105°F) (60°C/140°F)



105:00 min.


Non Sensor



Pre-Wash

⇒ Main Wash ⇒ Purge ⇒ Final Rinse


(48°C/119°F) (60°C/140°F)



71:00 min.


Low Soil


Main Wash

⇒ Purge ⇒ Final Rinse ⇒ Heated Dry


(41°C/105°F) (57°C/135°F)



87:00 min

Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12033
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.


dont seem to have any luck reprogramming this timmer controll; may be i am not doing it right ;; never dont that before ;


aren t they supposed to be pre programmed ;; never had a dishwasher give so much trouble ;; the dish washer doen the same thing if we put all the old parts back in it ;; or put in the new ones ???


 

Expert:  Bryan replied 1 year ago.
yes they should be preprogrammed. Did you replace the control ?
Customer: replied 1 year ago.

yes replaced the w10084142 timmer the temp sensor and that turbo sensor ;; still runs through the cycles and still will not shut off ;


do i need to add another payment ;

Expert:  Bryan replied 1 year ago.
no you dolt need to add another payment. I've gone over the tech sheets like ten times and the only thing I can find is this.

As part of normal

operation, the dishwasher


pauses 2 or 3 times during


the cycle for thermal holds


and advances once


temperature is met.


Customer Instruct - explain thermal holds


and how the cycle pauses when they


occur.


Low inlet water


temperature or hooked up


to cold water line.


Confirm temperature at sink (recommend


49°C/120°F). Instruct customer to run


water at sink before running dishwasher.


Temperature sensor


problem:


Open connection or


component in temperature


sensor circuit.


Open or faulty


temperature sensor.


Faulty temperature


sensor input on control.


1. Check operation of temperature sensor


in Service Diagnostics cycle.


2. Unplug dishwasher or disconnect power.


3. Check all components and connections


in the water heating temperature sensing


circuit.


A water heating problem


could cause long cycles


but will typically cause a


water heating fault.


See "Stopped Running, Will Not Start and


Clean LED Blinks 7 Times, then Repeats


(Water Heating Fault)".


OWI soil sensor picking


high soil cycle too often.


Run Service Diagnostics to check present


operation of OWI soil sensor and force a


calibration to occur during the next regular


wash cycle.


NOTE:

If OWI soil sensor is replaced, run


Diagnostics after installing new OWI to


force calibration on next cycle.

look over that and see if we missed anything.

Customer: replied 1 year ago.


ok ill try that ;; thanks ; will take me a while ;;

Expert:  Bryan replied 1 year ago.
okay, thats all the service manual says about long cycles.
Customer: replied 1 year ago.


well its me again is that bi metal controll on the timmer have any thing to do with the operation of the dish washer ;;


part # w10258275

Expert:  Bryan replied 1 year ago.
yes thats the thermal fuse. but if that was bad the dishwasher wouldn't run at all. its a safety.

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Bryan
Bryan
Appliance Technician
12033 Satisfied Customers
15 yrs. experience as a certified appliance technician.