How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11963
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I HAVE A SC302ZP THE TOP OVEN WILL NOT GET HOT THE OVEN LIGHT

Resolved Question:

I HAVE A SC302ZP THE TOP OVEN WILL NOT GET HOT THE OVEN LIGHT GO ON THE FAN RUNS I REPLACE THE HI TEMP SWITHCH STILL NO RESULTS I BELEVE ITS EITHER RELAY BOARS BUT WHICH ONE 492069 OR 369126 HELP
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.
So first, thank you for using Pearl.com. My name is ***** ***** I'll be helping you with your problem today.
The relay board for the top oven is part number 492069. The 369126 is actually for the lower oven. That being said, there is still one more thing you must check before replacing the relay control board. If the top oven won't bake or broil, it's not likely you have 2 bad elements and you've already tried replacing the high temp switch. There is however a "sail switch" which checks to make sure the cooling fan is running. To access the sail switch, you need to remove the bottom door and then remove the screws going into the bottom vent panel below the bottom oven. There are 2 sail switches, one on the right side and one on the left. One switch is for the bottom oven and one switch is for the top oven. You'd need to replace the switch if it's not activating when the cooling fan comes on. Below is a link to the switch you're looking for.
http://www.repairclinic.com/PartDetail/Micro-Switch/413121/1048224?modelNumber=SC302ZP
Please Don't Forget the deposit you placed to ask the question is not used to compensate me until you rate my service! Please Remember that when you are asked to give a rating, you are rating My Service and not this website itself or the problem of your appliance.
Expert:  Bryan replied 1 year ago.
Before you order a board have you checked the thermal cutoff to make sure it hasnt tripeed ?
Expert:  Tyler Z. replied 1 year ago.
He stated that he already did this in his original statement:
Quote:
I HAVE A SC302ZP THE TOP OVEN WILL NOT GET HOT THE OVEN LIGHT GO ON THE FAN RUNS I REPLACE THE HI TEMP SWITHCH STILL NO RESULTS I BELEVE ITS EITHER RELAY BOARS BUT WHICH ONE 492069 OR 369126 HELP
Expert:  Bryan replied 1 year ago.
actually he said high temp switch but I guess he meant thermal cutout. I hope
Expert:  Tyler Z. replied 1 year ago.
There is no thermal cut out, the high temp switch is the only "thermal cut out" on this model.
Expert:  Bryan replied 1 year ago.
well there is a thermal cutout, its this one. High temperature cut-out Manufacturer Number 414633, just want to make sure he did check that .
Expert:  Tyler Z. replied 1 year ago.
Please refrain from confusing the customer. That is the high limit thermostat. The customer has already stated that it has been replaced.
Expert:  Tyler Z. replied 1 year ago.
I apologize about the confusion, everyone is just trying to make sure you're getting the correct answer. But if you need anything else at all, please just let me know.
Customer: replied 1 year ago.
the fan is running the part is dis continued do you have any resources to get the part
Expert:  Tyler Z. replied 1 year ago.
So, I understand the fan is running, but the switch itself sometimes isn't working to tell the board that the fan is running. So you'll want to check that switch.
That being said, the board was discontinued and the only way to buy it now is in a kit with the display board. You can order the kit in the link below if you'd like.
http://www.repairclinic.com/PartDetail/Oven-Control-Board/702451/1795924?modelNumber=SC302ZP
The part number you need is 702451.
Expert:  Bryan replied 1 year ago.
Sears has that board in stock at the following link. http://www.searspartsdirect.com/partsdirect/part-number/369126/0022/994?pathTaken=directMatch&filterPart=&pop=flush&prst=0&shdPart=369126
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11963
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 4 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.