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Can you try shutting the breaker of "power" to the oven for 15 minutes then turn it back on to see if it unlocks ? also do you have the model number ?
we tried that shut the power off and on still did not work
no model number did not know we had to have it to clean
it must be in the door
the door opens to the side
and I tried to reset the clean again and cancel and it still did not
hope you did not charge me ?
because I fixed it myself I will tell you how I did it
I did not use any of your problem help
Thanks for not charging me it's my daughter place and I was here cleaning
her oven .and house I kind of panic when the door did not open it was very anoying to hear the fan run it was loud.
I was ready to phone the company when I saw your site
we tried every thing then I just left the door ajar for a while then shut it and then it unlocked