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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12004
Experience:  15 yrs. experience as a certified appliance technician.
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Why does the wash machine cut off after I try to start a c

Resolved Question:

Why does the wash machine cut off after I try to start a cycle?
Submitted: 1 year ago.
Category: Appliance
Expert:  Bryan replied 1 year ago.

Hello, Thank you for using this service, I will be helping you with your problem today.

do you have a model number ?

Customer: replied 1 year ago.

WTW6500WW1

Expert:  Bryan replied 1 year ago.
so when you start this do you hear the pump kick in at all? does any water start comming in ? is there any fault codes showing up ?
Customer: replied 1 year ago.

I hear it come on, water comes, the faulty codes are. ..UL, F, and some other code

Expert:  Bryan replied 1 year ago.
okay the UL is for unbalanced load. can you restart this and see if you can get me the other code ? the F code?
Customer: replied 1 year ago.

It won't stay on

Expert:  Bryan replied 1 year ago.
okay Unplug the washer for 5 minutes and plug it back in, see if the board resets. have you tried that yet ?
Customer: replied 1 year ago.

Yes I've tried that already. .. when I plug it in it beeps on but when I start it, it shuts off

Expert:  Bryan replied 1 year ago.
okay. I will need a little time to pull up the tech sheets so we can go through a diagnostic program. I'll be back in a few once I have them.
Customer: replied 1 year ago.

Ok

Expert:  Bryan replied 1 year ago.
okay to activate the automatic service mode.

Be sure the washer is in standby mode (plugged

in with all indicators off; or with only the Clothes


Clean or Done indicator on).


2.

Select any one button (except POWER, START,


STOP, and PAUSE/CANCEL) and follow the steps


below, using the same button:


a.

Press/hold 3 seconds.


b.

Release for 3 seconds.


c.

Press/hold 3 seconds.


d.

Release for 3 seconds.


e.

Press/hold 3 seconds.


Ô

If this test mode has been entered successfully,


all indicators on the console are illuminated for


5 seconds with

88 showing in the Estimated


Time Remaining two-digit display.


Ô

If indicators do not display as described above,


the press/hold/release procedure above may


not have been performed within the time frame


necessary for successful entry. Repeat step 2


to ensure this was not the cause. If still


unsuccessful, see Diagnostic: Unsuccessful


Entry, at right.


3.

The test sequence continues by checking for saved


fault codes:


Ô

If there are saved fault codes, see Diagnostic:


Saved Fault Codes, page 2.


Ô

If there are no saved fault codes, all indicators


on the console will momentarily turn off, then


turn back on with

88 displayed. After


5 seconds, the Automatic test, below, begins.

See if this will go into service mode and let me know. thanks , Bryan

Customer: replied 1 year ago.

Is giving fault code F......

Expert:  Bryan replied 1 year ago.
just F ?no number behind it ?
Customer: replied 1 year ago.

F 82

Expert:  Bryan replied 1 year ago.
okay you have a lid lock issue. F82.

Check for lock interference with lid or lock

bezel.

if theres nothing blocking the lid lock you will need to order and replace it. heres a link to order it if you need it. Door or Lid Latch Assembly W10059230 Alternate Product View http://www.repairclinic.com/PartDetail/Door-or-Lid-Latch-Assembly/W10059230/1202609?modelNumber=WTW6500WW1 theres also a video there to show you how to replace it. good job ! thanks, Bryan

Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12004
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 7 other Appliance Specialists are ready to help you

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