Hello, Thank you for using this service, I will be helping you with your problem today
Good afternoon. do you have a volt meter ?
Yes I do
Hello Brian. Thanks and yes I do have a multi-meter.
How do I get it to drain cycle since I already drained the water (without the pump) and the basket is empty right now.
There is a spin/rinse cycle. Would that work ?
Ok will try it and let you know the result.Thx
Ok, here is what I did and the outcome.
Since it wasn't easy to test the power while the pump was connected to the hoses, I bypassed the hoses, made an extension from the pump power source (washer) to the pump outside the washer. I then plugged in the pump and put the probes of the multimeter on the back of the pump. Started a rinse/spin cycle and the voltage read 122.6V and the pump came to life. Quickly turned off the washer, disconnected and then reconnected the pump back to its place (hoses back) and then started a speed wash cycle with few clothes in. It worked the cycles to completion without any drainage problems. This is really strange and I don't believe we have found nor resolved the issue.
Please advise what next steps to do to diagnose the problem further other than using the washer normally.
As a matter of fact, I'm on my second load (first small + speed wash) yesterday and a full load with heavy winter clothing early this morning. I will run a couple of more full loads and get back to you.
The board scrambling - wouldn't a reset (which I had done 2 days ago by removing power and plugging it back after 2 minutes) have fixed it ? I'm not sure how what we have done so far could have resulted in unscrambling it. FYI, no errors were displayed on the LCD screen other than it being stuck on spin (drain) cycle with the system seemingly attempting to drain but apparently not being able to trigger the pump into spinning.
I do agree with you that it is strange (specially if it continues to work) - my first suspicion had been bad or clogged pump but looked much better than I expected and worked both on and off the machine and sounded normal.
Thanks again and will update you later today.
Ok here is a summary of today's wash cycles:
total 6 loads (4 average, 1 full and 1 intentionally overfilled).
5 of the loads drained properly and the overfilled one drained too but wasn't wrung well but still drained properly.
As stated earlier, I will be wondering if it is going to drain whenever we press the start button.
Thanks for your help
The overfilled load drained, that is, no water in the basket after the cycle has finished but it wasn't wrung as expected perhaps due to the overload (a queen size think winter comforter, sheets,pillow cases and a king size fleece blanket). The overloading was done for testing purposes only as we do not normally wash like this. I did a second run with the comforter alone which drained properly and wrung as expected. Other than that overfilled load, everything was wrung properly, as good as when the machine was new. I believe the spin cycle is responsible for wringing the water out and the pump for draining it. If the pump was getting weaker, wound't it have left some water at the end of all the other cycles we have tested so far - or not drained at all as it had done prior to the disconnection? I'm a bit hesitant to accept the weak diagnosis based on the tests done so far.
Thanks - it is a 4.5 cu ft washer and it the manual says can be used to wash comforters. I think we will run the Basket Clean cycle more often and may be switch to non-cold water HE detergents to expel deposits/ formation of suds.
Thanks and will get back to you if the drain problem recurs. Are there better grade pumps (aftermarket) that I can consider should the issue eventually becomes a weak pump ?
How do I leave the issue open and still rate (says Rate to Finish)?
Ok thanks Bryan - you have been very helpful although we haven't had the opportunity to get down to the root cause of the problem as it somehow resolved itself.