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Appliance Man
Appliance Man, Home Appliance Technician
Category: Appliance
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Experience:  Appliance tech 4 years
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My refrigerator stopped working. I bought it 1-1/2 years ago

Resolved Question:

My refrigerator stopped working. I bought it 1-1/2 years ago and I think the motor died. What should I do?
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Man replied 1 year ago.
Hello. Thank you for choosing Just Answer. I will be helping you with your question today.

Are both the fridge and the freezer warm?
Customer: replied 1 year ago.


yes they are

Expert:  Appliance Man replied 1 year ago.
Ok pull the unit forward and remove the lower back panel. Touch the compressor (the black round object). Is it hot?
Customer: replied 1 year ago.


the entire back of the refrigerator is covered, at the bottom it is covered with a cardboard like strip. The compressor is not visible but I can tell you that there is no "humming" like it is working

Expert:  Appliance Man replied 1 year ago.
The back panel I'm talking about is the cardboard.
Customer: replied 1 year ago.


no it is room temperature

Expert:  Appliance Man replied 1 year ago.
Ok have you tried to unplug it for a couple minutes and then plug it back in to see if it will reset?
Customer: replied 1 year ago.


no but I will try it

Expert:  Appliance Man replied 1 year ago.
ok. Let me know
Customer: replied 1 year ago.


Okay I did that and the temperature of the refrig registers as 37 and the freezer says high. Before this is was letters so we may be on the right road here.

Customer: replied 1 year ago.

I think it worked, so far so good. I can hear it running now. Thank you so much! How do I get back to you if it stops working again?

Expert:  Appliance Man replied 1 year ago.
You will get an email once you rate me that you can reply to me on. Thanks.
Appliance Man, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9879
Experience: Appliance tech 4 years
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