How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask applianceguy Your Own Question

applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 1899
Experience:  Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
9557001
Type Your Appliance Question Here...
applianceguy is online now
A new question is answered every 9 seconds

I just replaced my motor controller, and pump, now my gwl 15

Resolved Question:

I just replaced my motor controller, and pump, now my gwl 15 is out of sequense. how do fix it?
Submitted: 1 year ago.
Category: Appliance
Expert:  applianceguy replied 1 year ago.

applianceguy :

hi, did you program the new control?

Customer:

What do you mean?

Customer:

I do not know what you mean

Customer:

I told the system what machine I wa s using.

Customer:

DOes it need to be reset someway?

applianceguy :

Ok. and the control is doing what?

applianceguy :

What do you mean by out of sequense?

Customer:

When you turn on the machine the first thing it does is fill and draine, it used to aggatate for awhile it is like it starts in the nmiddle of the cycle

applianceguy :

You have the instructions for the install correct? Program the board again.

Customer:

1 mnute while I look at it.

applianceguy :

Ok

Customer:

All I have are size setting instructions.

applianceguy :

That is what i mean. Unplug the washer. Plug back in and do the size setting again

Customer:

I have done that a couple of times is there anything else that will reset the program?

applianceguy :

No. try it again

Customer:

can you wait while I do it?

applianceguy :

I want to look at something. be back in a couple min

applianceguy :

Take your time.

Customer:

Ok

Customer:

I hev to go dto try again, 1 min

applianceguy :

Ok

Customer:

Ok I tried it, and I do not know if it worked. When I did it the instrsions say to press SPIN SPEED UP to lliminate the spin hold LED The spin hold is at the bottom

applianceguy :

Yes but you press up until you get to that setting

Customer:

I have doen this numerous times. Any other way to reset the board?

applianceguy :

No. Start a cycle.

applianceguy :

Advance it to spin

applianceguy :

Does it drain and spin?

Customer:

The setting was already at the hold. SHould I STILL Press up?

applianceguy :

Yes. go through till you get back to it

Customer:

OK I will be right back.

applianceguy :

Ok

applianceguy :

Have you ran it through an entire cycle?

applianceguy :

Does the water drain as soon as it fills or a few min after it fills?

applianceguy :

If the washer is trying to recirulate and the diverter valve is stuck open or is broken, the water will drain out.

Customer:

OK I am back . For the reset the hold button will not SPIN HOLD>I filled the washer and it drains right away

Customer:

How do I check if it is stuck open?

applianceguy :

Tip the washer back. The diverter is a plastic brown Y between your drain hoses. Unclamp from hoses. It should be closed to the drain hose and open to the recirculate hose

applianceguy :

but it would not start draining out for a few min if that was the problem

Customer:

OK I will see

applianceguy :

Not until the washer was recirculating the water.

applianceguy :

If you have programed it correct, you have a bad control

applianceguy :

If you stay in the chat instead of going in and out, it is easier to read our post. It keeps them on the page instead of pushing them up.

Customer:

I am staying in the chat. It says that you keep going off line.

applianceguy :

Sorry.

applianceguy :

I take it you can hear the drain pump running while it is filling?

applianceguy :

How does the diverter valve look?

Customer:

OK I took the hose off antd there was a small nail in the out hose

applianceguy :

Ok, so it was stuck open

Customer:

I do not know if it is damaged

applianceguy :

Did it close after you removed the nail?

Customer:

I will have to run it through a cycle?

applianceguy :

Yes.

applianceguy :

If it still drains, replace the valve

Customer:

OK thank you

applianceguy :

Welcome. Sorry about the site messing up.

applianceguy :

I will report it

Customer:

I will rate your help HIGH

applianceguy :

Thank You

applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 1899
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
applianceguy and 2 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.