Appliance Repair Questions? Ask a Technician for Answers ASAP
Hello, and thank you for using this service. I'll be helping you with your problem today.So to start, F11 means that your main central control board (CCU) and the motor control board (MCU) are not communicating with one another properly -- it has nothing to do with the motor itself or the wires between the motor and motor control board. The motor control board is located under the tub mounted to the floor of the washer. The CCU is mounted under the top panel of the washer and is the part with about 100 wires going into it. You'll want to remove the top panel and the lower front panel to check the wire connections and make sure they are all secure. If everything looks good, then you just have to somewhat guess which control board you want to replace first, either the MCU or the CCU. The problem is that there is no way to test and determine which part is faulty so it's just a guessing game. That's what makes this one of the worst errors to get. For issues like this, I'd recommend ordering the parts through RepairClinic.com because they allow you to return control boards if you end up not needing them unlike most places.Please Don't Forget the deposit you placed to ask the question is not used to compensate me until you rate my service! Please Remember that when you are asked to give a rating, you are rating My Service and not this website itself or the problem of your appliance.
How do I take off the top panel
I do not think I understand. Are you talking about the back of the washer. This is a front loading machine. Does that make a difference.
I see a lot of screws in the back.
OK both the front and the top are off.
So what do I do now
Is there a way to open the white box on the left side under the tub to see if those wires are all connected well?