How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask applianceguy Your Own Question

applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 1899
Experience:  Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
9557001
Type Your Appliance Question Here...
applianceguy is online now
A new question is answered every 9 seconds

Have Whirlpool Cabrio Washer Mod. wtw66005w3, Type 590-owned

Resolved Question:

Have Whirlpool Cabrio Washer Mod. wtw66005w3, Type 590-owned about 2 yrs. Just noticed that when set to "hot wash/cold rinse", when the water comes into the tub it is cold and does not run hot until well into the "wash" cycle.
I have checked:
1. screen on hot water side is clear. 2. disconnected hot line from washer and turned on the hot water and ran it manually into the tub- ran quite hot in about 10 seconds(washer is pretty close to hot water heater- about 20 feet). Live in Phoenix, Ariz.
Submitted: 1 year ago.
Category: Appliance
Expert:  Randy replied 1 year ago.
Hello, my name is XXXXX XXXXX I am here to assist you. Okay, if you run the washer on hot/hot and cold/cold what happens with the water?
Customer: replied 1 year ago.

There is not a hot/hot setting; only hot/cold


 

Customer: replied 1 year ago.

settings are hot/cold; warm/warm; warm;cold/cold/cold; and tap cold/cold.

Customer: replied 1 year ago.

Are you still there?

Customer: replied 1 year ago.

Unless you have a good explanation, "0" stars for you.

Expert:  applianceguy replied 1 year ago.
Hi, fill the tub on hot setting. After tub has filled up, pause unit open lid and take temp of water. Let me know what it is.
Expert:  applianceguy replied 1 year ago.
If water temp is below 85 degrees F The most common problem will be the fill valve under the control panel. The other option is the control board. I find the valve is most likely the problem.. The part # XXXXX XXXXX If water temp is close to 85 degrees, the unit is working properly. Click on this link https://www.youtube.com/watch?v=rBM-h9MIXQU to show you how to replace.
Expert:  applianceguy replied 1 year ago.
If you have any questions, post back. I will look for you.
Customer: replied 1 year ago.

The water temperature is plenty hot- too hot to leave my hand in it. Bear in mind that during the later part of the wash cycle it does run hot.

Expert:  applianceguy replied 1 year ago.
What is the temp when it first fills up?
Expert:  applianceguy replied 1 year ago.
Are the clothes coming out clean?
Customer: replied 1 year ago.

this is not a unit where the tub fills- just sprays water intermittently./

Customer: replied 1 year ago.

not really- that is a problem with this type of unit.

Expert:  applianceguy replied 1 year ago.
After it starts the agitation cycle stop the washer. There should be some water in the tub
Expert:  applianceguy replied 1 year ago.
Sorry, i forgot to tell you to do this with no clothes in the washer
Customer: replied 1 year ago.

OK, finally got around to it. Temp is 112 degrees F. Setting is at Hot/Cold.


 

Expert:  applianceguy replied 1 year ago.
Then you are good.
Expert:  applianceguy replied 1 year ago.
The coldest it should be is 85 degrees. 130 degrees at it's highest.
Customer: replied 1 year ago.

Thank you. BUT, please reread my original question wherein I stated that even when the setting is "hot/cold", the water entering the tub is cold until the machine enters the "wash" cycle. In other words, is it normal for this machine to use cold water during the "soak" cycle even though the water temperature is setting is "hot/cold"?

Expert:  applianceguy replied 1 year ago.
Yes, the valve turns on and off both valves. It has a thermistor to control water temp. You have it set to hot, you have hot.
Expert:  applianceguy replied 1 year ago.
The only setting that won't use both hot and cold, is the tap cold setting.
Customer: replied 1 year ago.

But, by "hot/cold" I mean setting for "hot" wash and "cold" rinse. So, why is the water cold during the "soak" portion- "soak" is the time right before "wash". I would think that the only time the water would be cold would be during rinse, and NOT during the "soak".

Expert:  applianceguy replied 1 year ago.

You told me it fills and is 113 degrees?

Customer: replied 1 year ago.

It only "fills" during the "wash" cycle- during the "soak" cycle it does not fill and it is cold water. The only time it is hot water is during "wash" cycle.

Expert:  applianceguy replied 1 year ago.

Ok, sorry. misunderstood you. Let me look at time chart. Be right back

Customer: replied 1 year ago.

Thanks for your efforts; I know that this has been a hard problem.

Expert:  applianceguy replied 1 year ago.
Sorry for the delay. The water at the start of the wash is cleaning out the dispenser cup. It is flushing the cup and pushing the soap and water through the clothes. It will last around five min. It uses the cold water and is completely normal. I am sorry about the misunderstanding.
Customer: replied 1 year ago.

But, the cold water continues all through the "soak" cycle- is that normal? The water turns hot only during the "soak" cycle.

Expert:  applianceguy replied 1 year ago.
Yes. the water turns hot for the wash, not soak.
Customer: replied 1 year ago.

Well, it was a long, arduous journey, but we have the answer now. Thanks.

Expert:  applianceguy replied 1 year ago.
Yes, i am sorry. I could have made it a lot shorter.Thank You for choosing Just Answer
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 1899
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
applianceguy and 6 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.