Appliance Repair Questions? Ask a Technician for Answers ASAP
Hello, Thank you for using this service, I will be helping you with your problem today
Can you get us the full model number so we can better assist you ?
Neptune TL was the only model number I could find. It was purchased in Nov. 2004 if that helps
Does Neptune TL model # XXXXX sound right?
I haven't seen any. In normal wash the timer display starts at 59 and stops at 31. In quick wash it starts at 28 and stops at 22, and in spin only it starts at 12 and never changes.
OK i've opened the tech sheet.
I can't do that until I get home this evening.
Thanks. I'll be back later.
Sorry for the delay. i put the washer in quick wash and then service mode. The display went from 00 to 56 four times during the wash cycle. When it tried to empty it flashed 67 then 35 then back to 00. It then tried to spin for a few seconds and the display went up to 48 and back to 00 then flashed 70 and 34. I hope this helps.
It is not draining. It spins for a few seconds then quits. I hear what sounds like water running back into the machine. The drain hose is not kinked.
I don't know if you work Sunday, but how do you get to the pump? Do you go through the front? If so how do you get the front off? The top just lifted off, I can feel some screws, but can't get to the heads.
I got the front off. Any way to get to it from the side?
Doesn't seem to be any obstruction. Any way to test the pump or should I just take it out and replace it?
well you can try hooking 120 volts up to the pump and see if it pumps. (if theres any water in the machine that is. did any come out when you took the hoses off ?
Yes quite a bit. I had gotten all I could out of the drum.