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Seems like you have more than one problem here.
When you have the fan oven on, you can hear the fan at the back of the oven, yet there is no heat? Correct?
If so, this may be a faulty heating element
Can you give me all the details from the data plate, normally in the door recess.
the details on the data plate are Model: POM777S*11, S/N 21812369. The fan goes when on Fan Bake but no heat. The oven light indicator comes on.
You will see the fan and the element.Remove the retaining screws/bolts.Carefully pull forward the element and the wiring.Remove the wiring.You may see damage to the element.If you have a meter, check it for continuity, if its open circuit you will need to replace it.
If you need more help, plkease just ask me.
In the meantime,
Can I ask you to take a moment and rate my response? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.If you need to ask me anything after rating, please just follow the link in the welcome emailThanksRob
Will that fix the problem of overheating when on bake? We have removed the panel and have found the element is 'cooked' Have pulled it out and will get another. Thanks for your assistance.