How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jon Your Own Question

Jon
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3443
Experience:  Appliance Service Technician with 10+ years experience.
Type Your Appliance Question Here...
Jon is online now
A new question is answered every 9 seconds

bosch dishwasher mod # XXXXX h e 6 a p 0 5 u c / 0 6 . cust compl.

Resolved Question:

bosch dishwasher mod # XXXXX h e 6 a p 0 5 u c / 0 6 . cust compl. is that its giving e25 codes.help
Submitted: 1 year ago.
Category: Appliance
Expert:  Jon replied 1 year ago.

Jon :

hello

Jon :

the e25 error is for a blocked or seized drain pump. is your dishwasher not draining?

Jon :

if this dish is not draining first check the drain hose for any blockages or kinks. if kinked or blocked remove the hose from the sink or disposal under the sink and repair the hose.

Jon :

if the drain hose is not kinked or blocked please advance to a drain cycle and tell me if you hear a humming or vibrating noise at the bottom of the machine? if you do then you may either have a clogged or seized drain motor and that would need to be checked.

Jon :

please try that and get back to me here and I will help you more.

Jon :

thanks

Jon :

If you would like to pull the machine out and tilt back to access the bottom access panel please do that first after checking the drain hose. then remove the access panel and check the drain hose and the drain pump in the machine. pull the clamps off the drain motor hoses and check for blockages there. if you dont see anything then replace the drain motor.

Jon :

if you find no blockages and the drain pump needs to be replaced it is part number 611332 and should retail for about $25.

Jon :

it can be ordered at either www.repairclinic.com or www.marcone.com or at your local appliance parts store.

Jon :

Please get back to me here if you have any other questions and I will help you more. And if you feel that I have helped to answer your questions please remember to rate my performance positively below with ok service or better rating. And if you have more questions, please dont worry, this will not close out the question after rating me. in fact, you will be able to get back to me here at any time and will be able to ask me any other questions you may have and I will help you more for no additional charge.

Jon :

thanks

Jon :

And if you have any other appliance questions that you may be stuck on either at a customers house or whenever, you can reach me directly at the following link.

Full Size Image

Jon :

or by going here.

Jon :

http://www.justanswer.com/home-improvement/expert-jon-grella/

Jon :

and you will be able to ask me a question directly and not have to wait. just ask you question in the box below my profile picture.

Jon :

thanks

Customer:

do you by any chance have a diagram of this machine.it would be greatly appreciated.

Jon :

sure do

Jon :

hold on one second and i will download it here for you.

Jon : Here is a link to the sears website that will give access to all the exploded view diagrams for your machine
Jon : Just click on the link below or copy and paste it to your web browser to open and view
Jon : http://www.searspartsdirect.com/partsdirect/part-model/Bosch-Parts/Dishwasher-Parts/Model-SHE6AP05UC02/1794/0130000?searchedModel=She6ap05uc06&blt=
Jon : please let me know if you have any other problems or jest ions and I will help you more
Jon : pick know the model number ends ith 02 it will be the same machine and parts
Jon : You will find the drain pump in the exploded view diagram of the pump assy
Jon :

in the diagram it is number 0412 and is part number 611332

Jon :

please get back to me here again f you need any other help.

Jon :

and please remember to rate my performance positively below this chat now if you feel that i have helped you.

Jon :

Thanks again.

Jon :

are you still there?

Jon :

do you have any other questions for me now?

Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3443
Experience: Appliance Service Technician with 10+ years experience.
Jon and 5 other Appliance Specialists are ready to help you
Expert:  Jon replied 1 year ago.
Mike,

Thank you for the positive rating. It is greatly appreciated.

Should you need more help please get back to me here and I will help you more for no additional charge.

Thanks again.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.