How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Appliance Parts Your Own Question

Appliance Parts
Appliance Parts, Home Appliance Tech
Category: Appliance
Satisfied Customers: 256
Experience:  Appliance tech since 1992. Factory authorized
70080267
Type Your Appliance Question Here...
Appliance Parts is online now
A new question is answered every 9 seconds

I have Thermador double wall ovens that are both convection

Customer Question

I have Thermador double wall ovens that are both convection and regular bake and broil. I have lost the instructions to clean them--even though I had written them down and saved them very carefully. I don't think they are the same as those for the newer ovens. Can you help me?
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX I look forward to helping you! Does your model have a microwave built in as well?
Customer: replied 1 year ago.
Relist: Other.
I cannot reply to your question at the reply site. The answer is "no". There is no microwave involved.
Customer: replied 1 year ago.


No. It is just convection/bake/broil/clean.

Expert:  Appliance Parts replied 1 year ago.
Hi my name isXXXXX have been an appliance repair tech since 1992.
Can you provide the complete model number off the appliance itself?
Should be located inside the door frame area. Thanks!
Customer: replied 1 year ago.

Model No. C1-227-S


 


Serial No. 91120185

Expert:  Appliance Parts replied 1 year ago.
I have tried several different sites, and without giving you wrong information on the owners manual, i would refer you to Thermador if you haven't already done so.
You need to tell them you have a CT227S model. And need the manual shipped to you. In most cases they will do it at no charge. Hope this helps

On this older model you would have to contact Thermador. 1- 800-656-9226
Or visit them here: http://www.thermador.com/contact-us

Appliance Parts, Home Appliance Tech
Category: Appliance
Satisfied Customers: 256
Experience: Appliance tech since 1992. Factory authorized
Appliance Parts and 7 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.


I e-mailed the address you suggested. They replied and said they were attaching the manual. There was no manual attached. Now I have called the number they said to call if I needed anything else. They apologized and said they would send the manual to me within a few minutes. Still don't have it. Maybe it will be here soon. (Surely one still exists.)

Expert:  Appliance Parts replied 1 year ago.
I would call them back, and wait for them to send it while they are still on the phone and explain you haven't got it. Or ask the for a hard copy sent by mail.
Also please check your spam folders if you haven't already. Hope they get it to you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.