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unfortunately this means the control has failed. (most likely a power spike) to be honest this replacement clock/control is very difficult to replace. they have redesigned the control and the wiring is very confusing when replacing this. the original is NLA. its best to have a tech replace it. the clock is around $150.00 if that helps, thanks, Bryan
Thank you Bryan. I suspected as much...we shall contact our home warranty program to come on out! Have a great day!