Hello, Thank you for using this service, I will be helping you with your problem today
Good morning , Can you try something for me ? press the light button (the one the door hits when you close it) and wait a minute to see if the latch retracts, if that doesn't work try holding it in and put this in self clean for 1 minute holding that switch in the whole time and while holding the switch in hit cancel and keep holding the switch, this should retract the lock assembly. let me know if that works. thanks, Bryan
Bryan, There is no button. However I can wiggle the latch into a position which shuts the light off, but it won't stay there and if I try to then close the door the latch pops back out and blocks the door from closing.
The switch you refer to is sticking out and to the left. I can move it to the right and the light goes off. When I let go, it goes back to the left and the light goes on. I cannot move the latches independently.Both latches move together
OK just one thing: where you say "cancel", is that the same as "off".
yes, just wait about 1 minute before hitting off.
OK that worked and the door and light are now functioning as they should. Thanks for your help.