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Appliance Man
Appliance Man, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9896
Experience:  Appliance tech 4 years
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I have a Bosch dishwasher that will not drain. I have watched

Resolved Question:

I have a Bosch dishwasher that will not drain. I have watched the youtube video, and have done the required inspection and everything appears clear. but the machine still won't drain
Submitted: 2 years ago.
Category: Appliance
Expert:  Appliance Man replied 2 years ago.
Hello. Thank you for choosing Just Answer. I will be helping you with your question today.

Do you hear the drain pump humming when you cancel the cycle?
Customer: replied 2 years ago.

The dishwasher is very quiet, but I don't hear it. I can tell it is not pumping because I don't hear the water in the air gap. Should the impeller be free spinning when turned?


 

Expert:  Appliance Man replied 2 years ago.
When you turn the impeller by hand it will have resistance and then cam over. Do you have a multimeter?
Customer: replied 2 years ago.

yes

Expert:  Appliance Man replied 2 years ago.
Ok you will need to access the drain pump. Then start the dishwasher on a drain cycle and see if the dishwasher has 120 volts ac. Here is a video that will show you how to access the drain pump. CLICK HERE
Customer: replied 2 years ago.

ok, so I can check with the multimeter if there is 120 V at the pump motor when it is in the drain cycle?


 

Expert:  Appliance Man replied 2 years ago.
Yes that is the next step.
Customer: replied 2 years ago.

OK, that may take 15 min or so, I have to start the dishwasher on rinse and hold and wait about 9 min for it to pump out. can I shut the water off to the dishwasher so that it doesn't take in any water so I can leave the fill hose off per the video?


 

Expert:  Appliance Man replied 2 years ago.
How many buttons does your dishwasher have on the right side of the control panel?
Customer: replied 2 years ago.

it is electronic. It has the the on/off, menu, + - Start

Expert:  Appliance Man replied 2 years ago.
Do you now the model number?
Customer: replied 2 years ago.

it is a SHE99C05UC

Expert:  Appliance Man replied 2 years ago.
Canceling a Cycle Be careful of splash-out. *To cancel a cycle already in process, open the door only far enough to expose the control panel, the display will show: • "Close the door" • Approximate remaining cycle time • The current cycle • The cycle phase • "Cancel Program" Press the – button. The display will show "To cancel, close the door". The dishwasher will then drain the remaining water and shut off.
Customer: replied 2 years ago.

I have the water out of the sump. I used a wet/dry vacuum to evacuate the water. When I run a cycle, can I turn the water off so it doesn't take any in? The video said to remove the inlet hose, and If I remove that, I think the water will come back out making a mess.


 


Also, I have two of these dishwashers in my kitchen. Same model. Should I take the pump off the one that is working and replace it with the suspected bad one to see if that works?

Expert:  Appliance Man replied 2 years ago.
You can try swapping the pumps for sure.
Customer: replied 2 years ago.

OK, let me try that, I will be back in a bit

Expert:  Appliance Man replied 2 years ago.
ok. Let me know.
Customer: replied 2 years ago.

Ok, I put the pump from the second machine onto the one that was not working and it appears to be working now, I pumped a little water in then cancelled the cycle and pumped it out. There was no water left in the bottom of the machine

Expert:  Appliance Man replied 2 years ago.
Ok then you will need to replace the drain pump. You can order the part from this link. CLICK HERE
Customer: replied 2 years ago.

sorry, that didn't fix it. I let it fill up completely on a rinse and hold and when I cancelled the cycle, it still didn't empty even though I could feel the pump running. It would run for 10-15 sec, stop, do the same again and stop and then it finished the cycle and there is standing water in the dishwasher

Expert:  Appliance Man replied 2 years ago.
Does this dishwasher run into a disposal of a stand pump under the sink?
Customer: replied 2 years ago.

an air gap then to disposal

Expert:  Appliance Man replied 2 years ago.
Pull the hose off the are gap that comes from the disposal and put it in a bucket. Then cancel the cycle and see if it drains into the bucket.
Appliance Man, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9896
Experience: Appliance tech 4 years
Appliance Man and 6 other Appliance Specialists are ready to help you

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