Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, is the compressor running?
Not sure. How do I check that?
Put your hand on the compressor in the back and see if it is warm and vibrating.There is a coil on sealed system line. It will reverse flow to warm the cold plate, that is how the slab slides to the cutter. it is most likely the coil is bad. not closing to send
be right back...
hang on, taking the laptop into the kitchen
I believe it is running. Hate to appear dumb, but exactly what does the compressor look like?
Big, round and black. Not dumb question.
ok, gotta get a flashlight.
ah-ha. Ok, way back there. Let's see if I can get my hand past all this other stuff...
You can also go through the back.
I may have to. I can't reach it through the front. Through the back on a built-in with a connected water line doesn't exactly put me in my happy place, ya know?
I know. the the most fun to work on.
Shoot, this sucker's not budging.
Is it screwed in at the top or sides?
No, just stubborn. I can raise it a bit. I can see the compressor, but I'm coming up about 2" short with my hand. Any other way to test that compressor?
You should be able to hear it.
hang on, got an idea
The problem is, the part i think is bad is next to the compressor.
to the left, or to the right, as viewed from the front?
On sealed system line, it is a coil.
It is reversing and it cools and heats the plate where the ice is made.
tried the long screwdriver. I don't feel any vibrations.
will I feel something hot or cold if I find the coil?
Is the water running over the cold plate? No, the valve may be warm, but not hot or cold.
I would have you tap on the coil to see if it changes the flow.
Yes, water is running over the plate. However, the plate is not cole, not even cool. In fact, it's a bit warm.
ok, what color object am I looking for?
That is why i think it is the coil. sending hot instead of cold.
ok, i see a copper coil just behind and below a little blue thing
The coil is a valve, it sits on a copper line in the back, next to the compressor. Sorry for not explaining that better.
there's a thick section of copper tube that appears to be about 3/4" diameter and 4" long, with a wire coming out one end and a thinner copper tube coming out the top
the thick section is standing vertically
am I close to the coil?
You are looking for a round black coil val
ok, i see that
you most likely wont see it from the front.
got a little metal plate protecting it in front
red electrical connector attached to it
Two wires at top?
I do not have color break down
no, just the connector
no "wires" per se
how large is the black coil?
Yea the coil is black, with two wires at the top.
can I send you a picture?
good. hang on a minute.
it's on the way. The shiny object near the top has a small, black cylinder behind it, about 1.5" in diameter. The compressor is off-stage to the right.
Ok, be right back
The blue one looks like it is for the water correct? The other coil is for the cooling/heating.
correct on the blue. it has clear water lines running to it.
Good. the other one is it.
so it's the black cylinder behind that shiny plate?
ok. tap it with what?
Tap on coil with screwdriver.
Plastic/ handle end
tap tap tap, or just tap?
give it a few raps
and am I listening for something?
You may hear a hiss.
in which case I run like hell, right?
we want to watch plate to see if it starts getting cold.
lets give it a minute
A few min
while we're waiting... what might have caused it to flip from hot/cold, and why might the tapping reverse it?
Thje coils stick when they are getting bad. Sometimes you can get them to open/close by tapping on them.
so it's a short-term fix that will need a replacement soon?
good to know
If the plate is warmer then room temp with water running over it, i can't think of anything else it can be
That tells me the compressor has to be running, to warm the plate.
should I be able to feel the plate getting cooler?
how long before it should feel COLD?
It should be a little cooler by now.
well, I'm trying not to imagine something that isn't there, but I think it is cooler
When was the last time the unit was unpluged?
It can be.
Lets give it a little longer
never been unplugged since it was installed
easier to throw the breaker
it's plugged in behind the built-in refrigerator!
We may do that if it does not start cooling.
Kill the breaker
then back on?
if that does become necessary, how long should I leave it off?
Five min. to let coil cool down.
Does it look or feel cooler?
not really, no
Ok, kill power for five min, turn back on and give it a few min.
waiting 5 mins. stepping away from computer til then
Ok, water running?
Let's give it about ten min
Be right back
Feel the copper lines coming out of the valve, does one of them feel warm?
nope. both room temperature
every bit of copper that I can feel is room temp
How does the plate feel?
definitely not cold or even cooler than 10 mins ago
The unit is going to have to be pulled out to check the compressor.
then I'll get a repairman out her
Ok, sorry we could not help you.
who said you didn't help? you diagnosed the likely culprit
in my book, that's help
Would like to have done better.
you can't fix what's broken over the internet, dude!
if it's a broken part, it's a broken part
Yea it sounds like sealed system, either the valve or compressor.
so I guess that wraps it up for this session.
Yes, have a good night and good luck.
happy to pay for the service. thank you!!