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applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 1899
Experience:  Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
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My GE Monogram ZD115 Ice Maker is not producing ice. Cleaned

Resolved Question:

My GE Monogram ZD115 Ice Maker is not producing ice. Cleaned the condensor (it was dirty). Ran a cleaning cycle. Then I noticed that the metal plate that the water flows across is actually a bit warmer than room temperature, so of course... no ice.
Submitted: 1 year ago.
Category: Appliance
Expert:  applianceguy replied 1 year ago.

applianceguy :

Hi, is the compressor running?

Customer:

Not sure. How do I check that?

applianceguy :

Put your hand on the compressor in the back and see if it is warm and vibrating.There is a coil on sealed system line. It will reverse flow to warm the cold plate, that is how the slab slides to the cutter. it is most likely the coil is bad. not closing to send

Customer:

be right back...

applianceguy :

ok

Customer:

hang on, taking the laptop into the kitchen

applianceguy :

Ok

Customer:

I believe it is running. Hate to appear dumb, but exactly what does the compressor look like?

applianceguy :

Big, round and black. Not dumb question.

Customer:

ok, gotta get a flashlight.

applianceguy :

Ok

Customer:

ah-ha. Ok, way back there. Let's see if I can get my hand past all this other stuff...

applianceguy :

You can also go through the back.

Customer:

I may have to. I can't reach it through the front. Through the back on a built-in with a connected water line doesn't exactly put me in my happy place, ya know?

applianceguy :

I know. the the most fun to work on.

applianceguy :

Not

Customer:

Shoot, this sucker's not budging.

applianceguy :

Is it screwed in at the top or sides?

Customer:

No, just stubborn. I can raise it a bit. I can see the compressor, but I'm coming up about 2" short with my hand. Any other way to test that compressor?

applianceguy :

You should be able to hear it.

Customer:

hang on, got an idea

applianceguy :

The problem is, the part i think is bad is next to the compressor.

Customer:

to the left, or to the right, as viewed from the front?

applianceguy :

Long screwdriver?

applianceguy :

Left.

applianceguy :

On sealed system line, it is a coil.

applianceguy :

It is reversing and it cools and heats the plate where the ice is made.

Customer:

tried the long screwdriver. I don't feel any vibrations.

Customer:

will I feel something hot or cold if I find the coil?

applianceguy :

Is the water running over the cold plate? No, the valve may be warm, but not hot or cold.

applianceguy :

I would have you tap on the coil to see if it changes the flow.

Customer:

Yes, water is running over the plate. However, the plate is not cole, not even cool. In fact, it's a bit warm.

Customer:

ok, what color object am I looking for?

Customer:

metal?

Customer:

copper?

applianceguy :

That is why i think it is the coil. sending hot instead of cold.

applianceguy :

Copper.

Customer:

ahhh

Customer:

ok, i see a copper coil just behind and below a little blue thing

applianceguy :

The coil is a valve, it sits on a copper line in the back, next to the compressor. Sorry for not explaining that better.

Customer:

there's a thick section of copper tube that appears to be about 3/4" diameter and 4" long, with a wire coming out one end and a thinner copper tube coming out the top

Customer:

the thick section is standing vertically

Customer:

am I close to the coil?

applianceguy :

You are looking for a round black coil val

Customer:

ok, i see that

applianceguy :

you most likely wont see it from the front.

Customer:

got a little metal plate protecting it in front

Customer:

red electrical connector attached to it

applianceguy :

Two wires at top?

applianceguy :

I do not have color break down

Customer:

no, just the connector

Customer:

no "wires" per se

Customer:

how large is the black coil?

applianceguy :

Yea the coil is black, with two wires at the top.

applianceguy :

Couple inches.

Customer:

can I send you a picture?

applianceguy :

Yes

applianceguy :

Jwalsh0206@aol.com

Customer:

good. hang on a minute.

applianceguy :

Ok

Customer:

it's on the way. The shiny object near the top has a small, black cylinder behind it, about 1.5" in diameter. The compressor is off-stage to the right.

applianceguy :

Ok, be right back

applianceguy :

The blue one looks like it is for the water correct? The other coil is for the cooling/heating.

Customer:

correct on the blue. it has clear water lines running to it.

applianceguy :

Good. the other one is it.

Customer:

so it's the black cylinder behind that shiny plate?

applianceguy :

Yes.

Customer:

ok. tap it with what?

applianceguy :

Tap on coil with screwdriver.

applianceguy :

Plastic/ handle end

Customer:

tap tap tap, or just tap?

applianceguy :

give it a few raps

Customer:

and am I listening for something?

applianceguy :

You may hear a hiss.

Customer:

in which case I run like hell, right?

applianceguy :

lol

applianceguy :

we want to watch plate to see if it starts getting cold.

applianceguy :

frosting up.

Customer:

k

Customer:

lets give it a minute

applianceguy :

A few min

Customer:

k

Customer:

while we're waiting... what might have caused it to flip from hot/cold, and why might the tapping reverse it?

applianceguy :

Thje coils stick when they are getting bad. Sometimes you can get them to open/close by tapping on them.

Customer:

ah

Customer:

so it's a short-term fix that will need a replacement soon?

applianceguy :

yes.

Customer:

good to know

applianceguy :

If the plate is warmer then room temp with water running over it, i can't think of anything else it can be

applianceguy :

That tells me the compressor has to be running, to warm the plate.

Customer:

should I be able to feel the plate getting cooler?

applianceguy :

Yes.

Customer:

how long before it should feel COLD?

applianceguy :

It should be a little cooler by now.

Customer:

well, I'm trying not to imagine something that isn't there, but I think it is cooler

applianceguy :

When was the last time the unit was unpluged?

applianceguy :

It can be.

Customer:

2007

applianceguy :

Lets give it a little longer

Customer:

never been unplugged since it was installed

applianceguy :

Ok.

Customer:

easier to throw the breaker

applianceguy :

Ok

Customer:

it's plugged in behind the built-in refrigerator!

applianceguy :

We may do that if it does not start cooling.

Customer:

k

applianceguy :

Kill the breaker

Customer:

k

applianceguy :

not now

Customer:

then back on?

Customer:

k

Customer:

waiting

applianceguy :

sorry

Customer:

if that does become necessary, how long should I leave it off?

applianceguy :

Five min. to let coil cool down.

applianceguy :

Does it look or feel cooler?

Customer:

not really, no

applianceguy :

Ok, kill power for five min, turn back on and give it a few min.

Customer:

k

Customer:

off

Customer:

waiting 5 mins. stepping away from computer til then

applianceguy :

Ok

Customer:

power on

applianceguy :

Ok, water running?

Customer:

yes

applianceguy :

Let's give it about ten min

applianceguy :

Be right back

applianceguy :

Feel the copper lines coming out of the valve, does one of them feel warm?

Customer:

nope. both room temperature

Customer:

every bit of copper that I can feel is room temp

applianceguy :

How does the plate feel?

Customer:

room temp.

Customer:

definitely not cold or even cooler than 10 mins ago

applianceguy :

The unit is going to have to be pulled out to check the compressor.

Customer:

k

Customer:

then I'll get a repairman out her

Customer:

here

applianceguy :

Ok, sorry we could not help you.

Customer:

who said you didn't help? you diagnosed the likely culprit

Customer:

in my book, that's help

applianceguy :

Would like to have done better.

Customer:

you can't fix what's broken over the internet, dude!

Customer:

if it's a broken part, it's a broken part

applianceguy :

Thanks.

applianceguy :

Yea it sounds like sealed system, either the valve or compressor.

Customer:

so I guess that wraps it up for this session.

applianceguy :

Yes, have a good night and good luck.

Customer:

happy to pay for the service. thank you!!

applianceguy :

Thank You.

applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 1899
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
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