How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask applianceguy Your Own Question

applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 1899
Experience:  Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
9557001
Type Your Appliance Question Here...
applianceguy is online now
A new question is answered every 9 seconds

Monogram ZIR36NMHRH, water pooling on inside of refrigerator.

Resolved Question:

Monogram ZIR36NMHRH, water pooling on inside of refrigerator. Mold and rust have been an ongoing problem.
Submitted: 1 year ago.
Category: Appliance
Expert:  applianceguy replied 1 year ago.

applianceguy :

Hi, where does the water pool ?

applianceguy :

in the bottom, inside the unit?

Customer:

Yes

applianceguy :

There is a cover on the back bottom wall inside. That is the evaporator cover. There is a drain hole behind the cover, under the evaporator.

applianceguy :

The drain is pluged.

applianceguy :

You will need to thaw out the unit and check the rain hole for blockage.

Customer:

It is a refrigerator only

applianceguy :

I know.

Customer:

Thaw out?

applianceguy :

Unplug.

applianceguy :

The drain hole can freeze, it is right under evap.

applianceguy :

after you check for blockage, pour water through hole.

applianceguy :

Also check track to drain.

Customer:

Ok. I noticed on the net that many people are experiencing, excessive mold with these refrigerators, is there a fix for this? This has been a problem for awhile

applianceguy :

make sure track not pulling from back wall.

Customer:

track?

applianceguy :

If water keeps getting down there, it will mold.

applianceguy :

Track is where the water flows into the drain hole.

Customer:

Is there a track the drain line is attached to?

applianceguy :

No, you will see it when you remove cover.

Customer:

Ok, thanks

applianceguy :

No problem.

applianceguy :

Are you getting mold in other places?

Customer:

Yes. The frig is generally so moist labels on jars will begin to mold and fall off

applianceguy :

How does the door seal look?

Customer:

It appears to be very tight and certainly feels tight when you open and close the door to close together

applianceguy :

Then i would clear the drain, dry out the unit and see how it works. The moisture from the drain can be moving threw the unit from the fan.

applianceguy :

I have not had an issue with this model in my area.

applianceguy :

Are you cold or warm climate?

Customer:

California, SF Bay area so moderate climate

applianceguy :

I will look into service pointers for any problems. Let you know what i find. Lets start with the drain.

Customer:

Ok, that works for me

applianceguy :

Ok. let me know how you make out.

Customer:

Thanks

applianceguy :

With drain.

applianceguy :

Welcome.

applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 1899
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
applianceguy and 7 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.