How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ratchet Your Own Question
Ratchet, Appliance Technician
Category: Appliance
Satisfied Customers: 31
Experience:  Broad Knowledge of All Home Appliances
Type Your Appliance Question Here...
Ratchet is online now
A new question is answered every 9 seconds

Why new Samsung fridge is losing cooling capability every so

Customer Question

Why new Samsung fridge is losing cooling capability every so often for past couple of days?
Submitted: 4 years ago.
Category: Appliance
Expert:  Ratchet replied 4 years ago.

Ratchet : Hi I'm ratchet, will help you with your issue. It is possible that you are noticing this during defrost. Defrost happens every 8 hours. During defrost a heater turns on and the fridge is shit down for 20 to 30 minutes. It can take the fridge a little time to get back to temp
JACUSTOMER-t40xf6ok- :

This just started yesterday morning, then cooling came back in the afternoon, then out over night and morning, now back this afternoon.

JACUSTOMER-t40xf6ok- :

We have never experienced this before - even if it is Defrost.

JACUSTOMER-t40xf6ok- :


Ratchet : I did not say that it It was the only potential problem. I always try to start with a simple explanation . After that we move on to other potential problems. How old is this unit? Do you have the model number? There can be a lot of potential issues, without proper information, problems are difficult to pinpoint. You have to remember that I am not there to diagnose your machine. The description was so vague. And you expect miracles. There are checks and tests that need to be done, and all I get is why is this happening?