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Appliance Man
Appliance Man, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9879
Experience:  Appliance tech 4 years
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our frid. side by side gallery series frig is about 4 years

Resolved Question:

our frid. side by side gallery series frig is about 4 years old and it is not cold in the frig and there is a beeping sound driving us crazy - please let us know how to fix this and thank you
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Man replied 1 year ago.
Hello. Thank you for choosing Just Answer. I will be helping you with your question today.

Do you know the model number?
Customer: replied 1 year ago.

i looked inside the frig and it says JSI26 - it's 25.9 cubic ft

Expert:  Appliance Man replied 1 year ago.
In the inside of the fridge at the top should be a sticker that clearly says model and serial number.
Customer: replied 1 year ago.

serial 4A82715052


model GLHS68EJSB0

Expert:  Appliance Man replied 1 year ago.
Ok thank you. Is the display in the fridge flashing 4?
Customer: replied 1 year ago.

nothing flashing


sayes freezer -3


refrig 55

Expert:  Appliance Man replied 1 year ago.
Open up the freezer door and look at the back panel of the freezer. Do you see frost built up on the back panel anywhere? Do you hear a fan running in the freezer?
Customer: replied 1 year ago.

no frost and fan is running

Expert:  Appliance Man replied 1 year ago.
If you put you hand inside the fridge at the top left corner do you feel cold air entering?
Customer: replied 1 year ago.

yes but its not cold cold

Expert:  Appliance Man replied 1 year ago.
Ok the freezer cools the fridge by circulating cold air into it. Something doesn't make sense hear. You fell air being blown into the fridge so that means the thermostat in the fridge is good opening the door. The fan is running in the freezer so the air should be circulating and you dont see any frost so you dont have a defrost problem. Next step is to take a closer look at the coils INSIDE the freezer behind the back panel. Do you have light frost even over the coils?
Customer: replied 1 year ago.

we just pulled the frig out - don't see any coils - where should I look

Expert:  Appliance Man replied 1 year ago.
The coils are INSIDE the freezer behind the back wall.
Customer: replied 1 year ago.

are they behind the ice maker?

Expert:  Appliance Man replied 1 year ago.
Lower then the ice maker. Right below the fan
Customer: replied 1 year ago.

we dont see a fan - there are vents on the back of the freezer on the bottom.


The beeping noise has stopped - the freezer is cold and we do not see any frost. My husband hit the off/on button and held it for 3 seconds and tried to lower the temp. we could make it go to 33 and then up to 34, we closed the door and when we open the frig door it said 55 and just opened the door again and now it says 53

Expert:  Appliance Man replied 1 year ago.
The panel that has the vents on it will need to be removed to see the coils.
Customer: replied 1 year ago.

just checked the coils and no frost

Expert:  Appliance Man replied 1 year ago.
Ok then everything should be working. I would put it back together and see if it cools.
Customer: replied 1 year ago.

can you tell us what happened? did it get fixed when we tried to change the temp? We would really like to know an answer - thanks

Expert:  Appliance Man replied 1 year ago.
You may have reset it by adjusting the temp. I always recommend unplug an appliance you are having problems with and plugging them back in just to see if the control board will reset. The damper door may have been stuck closed also.
Customer: replied 1 year ago.

I wish you would have told us to try to unplug first. We are seniors and it was a chore for us to pull the fridge out from the wall, and empty the freezer.

Expert:  Appliance Man replied 1 year ago.
I'm sorry but I never did tell you to pull the fridge out. If you look at all my replies I capitalized INSIDE the freezer every time.
Customer: replied 1 year ago.

there are no coils inside of the freezer. We found the coils on the bottom backside (outside) of the unit. Thanks for your help

Expert:  Appliance Man replied 1 year ago.
There are coils in the freezer. They are located behind the back panel with the vents on it. This video might help. CLICK HERE.

Sorry about the confusion.
Customer: replied 1 year ago.

yes this video would have been very helpful. maybe you can use this video to help the next person with this problem

Expert:  Appliance Man replied 1 year ago.
Does the fridge seem to be cooling now?
Customer: replied 1 year ago.

yes - down to 47

Expert:  Appliance Man replied 1 year ago.
Great
Appliance Man, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9879
Experience: Appliance tech 4 years
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