Need Appliance Repair Help? Ask a Technician for Answers ASAP
The water continues to run intermittently. One a heavy duty cycle it just continues with the water. It is currently on wash and you can hear the motor running but the drum is not moving and there is now water leaking from the bottom of the unit.
Attachments are only available to registered users.
I put it on drain and spin and it is draining but htere is no water coming out of the unit. The motor sounds fine but the drum is not spinning at all on the draining portion. (so far I am not satified with the information that I have received.)
The unit is stuck on the last minute adn will not stop it has been about 4 minutes now. The water appears to still be stuck in hose on the bottom of the unit that is connected to the drain and the water is still sitting there.
Plugged the power back in and tried to start a cycle and it is giving me an F11 code.
Serial Communication Error
Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.
The CCU unit had everything in tack and all of the belts and pulleys from the back look fine. In regards to resetting the MCU unit how do you get to it when it is in the unit encased in plastic. There is a yellow and green wire that seems to be dislogged from the motor on the left side of the unit under the drum.....
there are no scres holding it to the floor. The motor with the yellow and green wire is mounted up under the drum. I noticed that there is a little leaking coming from the piece in between the drain and the black box unit next to it. Drum is still not spinning and you can hear the unit trying to do its job.
The leak is coming from between the black piece which possibly is the pump that is attached to the draining unit. it is leaking between the black and the gray piece where the screws are. Our unit is free standing on a pedestal the MCU the is attached to the floor of the unit on the right is not screwed in. It is only in place by the pegs. Big Mac is able to remove the piece but can not get the piece out to unplug anything with all of the wiring that is in the front of the unit.
Not happy that you are not able to tell me why the unit is not spinning.
Really disappointed that we could not get what the issue is whether it is the MCU or the CCU so now to have to pay for a tech to still come out and tell me what the issue is really sucks!