Hi,my name is XXXXX XXXXX X will help you with your problem today.You probably need to add the boot for the auger motor.When you thawed it out was there a clear plastic cove on that motor?Please keep in mind,I am not there and need your input to correctly diagnose your problem.
i dont know what a boot is but on the motor only a metal cover is over it
Ok,Is there any issue with heavy frost or moisture in the freezer?
not sure and if?
IF there is no issue with frost and moisture you will need to order and install part number wr17x12992.It is a heavy plastic cover that will go over the auger motor to stop it from freezing.If there is an issue with frost and or moisture that is a different issue.Can you check for frost and let me know?
i do not see frost
thats good,you just need to order that boot kit.Make sure you let the auger motor dry out completely befor you install the boot and re install it in the freezer or it will still freeze.
boot ordered where?
It is available here
Or at your local appliance dealer