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rob clement
rob clement, Home Appliance Technician
Category: Appliance
Satisfied Customers: 593
Experience:  20 years experiance working on all major brands of appliances
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ice maker augar motor keeps frezing up thaw it out works f

This answer was rated:

ice maker augar motor keeps frezing up thaw it out works fine?????

rob clement :

Hi,my name is XXXXX XXXXX I will help you with your problem today.You probably need to add the boot for the auger motor.When you thawed it out was there a clear plastic cove on that motor?Please keep in mind,I am not there and need your input to correctly diagnose your problem.

Customer:

i dont know what a boot is but on the motor only a metal cover is over it

rob clement :

Ok,Is there any issue with heavy frost or moisture in the freezer?

Customer:

not sure and if?

rob clement :

IF there is no issue with frost and moisture you will need to order and install part number wr17x12992.It is a heavy plastic cover that will go over the auger motor to stop it from freezing.If there is an issue with frost and or moisture that is a different issue.Can you check for frost and let me know?

Customer:

i do not see frost

rob clement :

thats good,you just need to order that boot kit.Make sure you let the auger motor dry out completely befor you install the boot and re install it in the freezer or it will still freeze.

Customer:

boot ordered where?

rob clement :

It is available here

rob clement :

Or at your local appliance dealer

rob clement and other Appliance Specialists are ready to help you