How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bob L Your Appl Pal Your Own Question
Bob L Your  Appl Pal
Bob L Your Appl Pal, Home Appliance Tech
Category: Appliance
Satisfied Customers: 7548
Experience:  23 Years Major Appliance Repair
Type Your Appliance Question Here...
Bob L Your Appl Pal is online now
A new question is answered every 9 seconds

My ice dispensor on fridge not working. Model #ED2KHAXVB00.

This answer was rated:

My ice dispensor on my refrigerator is not working. Model #ED2KHAXVB00. There is no sound or click made when you push the bar for ice. What is wrong?


The water dispensor works fine.

Hello..It is my Pleasure To Be Working With You Today.....I you open the freezer door...Hold the door switch in..PRess the ice option..Does the auger motor run..?
Customer: replied 3 years ago.

No it does not.

Ok great most common failure when this happens is a faulty auger motor #28..First the door switch must be tested for power along with the wire harness which travels up through the door at the hinge area..Check for broken wires at that point...If all tests good then the motor will need to be replaced...

Customer: replied 3 years ago.

Could it be the door switch as well? I'm not sure how to test the switch.

If the water dispenser works then it will not be the door switch
Customer: replied 3 years ago.

OK, That make sense. Thank you very much! You were very helpful. One last thing. Should I get a Whirlpool motor or one through Sears or

You can order it at this website also.. Thanks Bob
Bob L Your Appl Pal and 4 other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

I replaced the auger motor ($116.00) and the Ice dispenser still dosn't work.

Related Appliance Questions