Hi my name isXXXXX have been an appliance repair tech since 1992 on major appliances.Can i get the model number of the inside of the door or cavity?
Great thanks, XXXXX XXXXX pull it up, be right back.
Ok, there is a thermal fuse mounted on the top of the cavity. You will have to remove the cabinet by removing the rear screws and sliding it off the cavity. Once you get the cabinet off, you will see this part number here" http://www.repairclinic.com/PartDetail/Thermostat/WB27X10985/1399513You can either jump it out temp, to see if it was the thermo or use and ohm meter and check for resistance.
Here is the parts diagram on the location of the suspected part failure.https://genet.geappliances.com/IPCNet/Dispatcher?REQUEST=GEAIPCNETGETPDF&file=00000000/00067800/00067801.p01.pdf&modelNumber=JES1456WJ05Number # XXXXX on diagram
I already checked fuse seems fine
Both of them?
There is on mounted on the cabinet, the line fuse, and then one mounted on the magtube itself. Have you checked all of them?
wher is mag tube located and what does it look like
Where you able to pull this diagram up>https://genet.geappliances.com/IPCNet/Dispatcher?REQUEST=GEAIPCNETGETPDF&file=00000000/00067800/00067801.p01.pdf&modelNumber=JES1456WJ05It is number #6 magtube, and number #50 for thermo
Sorry dont know where #s are located
Were you able to pull up the PDF parts list?
no all ihave is troble shooting sheet that is in the cab.
What happens when you go to this link? : https://genet.geappliances.com/IPCNet/Dispatcher?REQUEST=GEAIPCNETGETPDF&file=00000000/00067800/00067801.p01.pdf&modelNumber=JES1456WJ05
ok now i printed the page 350 IS THE OTHER FUSE?
350? there is no #350 on this link....?
Are you there?
Are you on a smart phone or laptop?
im HERE Iwasnt gettin anything iment #50
sorry i lost you do i need to check or is ther a way to check the thermo s