Appliance Repair Questions? Ask a Technician for Answers ASAP
I have a Miele Cooktop stove (IB 03 02 / A(NNN) NNN-NNNN and am having a couple problems with it: 1. One of the heating elements has not been turning on even though the touch switch that controls that element appears to be working. 2. The other more serious problem that developed recently is that two of the other elements kept on cycling (or pulsating) on and off even though they were not turned on. I had to end up turning off the stove at the main breaker because the elements would not turn off using the surface switches. Do I need to get replacement parts to fix these problems or could there be a simpler fix? Based on the sticker on the underside, the Type stove I have is a KM 451
Hello Kelly.... Sorry I'm just responding. Yes. The elements continued to cycle on and off even after the main breaker was off for a while. In fact, the breaker was off overnight and when we tried it again the next morning, the problem persisted.
One more thing... I'm back at work today so I may not be able to quickly try the things that you suggest until after 7 PM EST today.. Thank you.
We bought the house in 2010 with the unit and I believe the previous owner had upgraded the appliances 2 years prior. So the unit is probably over 6 years old.
Is there a tester that I can use to confirm your suspicion about the capacitive touch control being at fault? Also, approximately how expensive is this replacement part? Is it at a level where it may just make sense to get a new cooktop unit altogether?
Thank you for your assistance.
Will do Kelly.
Kelly, I spoke with Miele this morning and they told me that the cost of the Capacitive Touch Control is over $650. Does that figure sound like the order of magnitude you were thinking of when you said it was very expensive? Based on that price, I'll probably end up replacing the cooktop with a less expensive model that will cost me as much as the quoted replacement part for my Miele stove.
Thanks for your help Kelly!