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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 56884
Experience:  7+ years being an appliance technician with factory training.
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We have a General Electric profile refrigerator freezer model

Resolved Question:

We have a General Electric profile refrigerator freezer model PSC 23nSTDSS. Serial number ML 442317. The freezer defrosted on its own last night and the refrigerator stopped cooling. this happened once before. we were away and the refrigerator and freezer started back up after defrosting. the unit is five years old and probably out of warranty. The door alarm did not go off so it appears that neither of the doors were open.
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

Is the refrigerator and freezer still not cooling?
Customer: replied 1 year ago.
The freezere seems to be working now. Also the frig
Expert:  Tyler Z. replied 1 year ago.
ok so that's going to be a problem. It's really not possible to know 100% for sure what the problem is when the unit is working. That being said you have two possibilities that are most likely. There is a control board behind an 8" x 10" sheet metal panel on the back of the unit that could be starting to fail. The other possibility is that your compressor is overloading and cutting out.

Now the only way to know which one is bad for sure would be to catch it when it's not working and see if all the fans and everything are off and the unit is 100% silent. If that's the case, then you have an issue with the control board. If the unit still sounds like it's running but it's just not cooling---you have an issue with the compressor.

Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 56884
Experience: 7+ years being an appliance technician with factory training.
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