How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tyler Z. Your Own Question

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 56861
Experience:  7+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

My Kenmore Ultra Wash Dishwasher Model 665 has stopped washing.

Customer Question

My Kenmore Ultra Wash Dishwasher Model 665 has stopped washing. The tub fills with hot water and the electronics work in all modes (Fast, Normal and Smart) but the rotors don't spin with water. Everything just goes quiet---except for a faint buzzing for about a minute and then that stops. It starts up again a minute later and then stops. I can reset and the water drains out. So that part works. I suspect the water pump is either plogged or burned out. Please advise.
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

Does the dishwasher still drain out like normal even though it won't wash? Also, can I get the full model number located on a sticker around the frame of the tub and can be seen if you open the door?

Customer: replied 1 year ago.

Yes, it drains out just as before. 665 13833K601, Type 575D

Expert:  Tyler Z. replied 1 year ago.
OK perfect, thank you. This can be caused for two reasons, either you have a bad circulation pump and motor assembly or your disposal screen is getting clogged and needs to be cleaned out. Below is a link to a video that will show you how to clean out your disposal and take your pump apart.

CLICK HERE

If you clean out the screen and it still won't wash the dishes properly, then the entire circulation pump and motor assembly will need to be ordered and replaced, and that's a $150 part. Below is a link to a video that shows you how to replace the pump and motor if you wanted to do that

CLICK HERE

Please Don't Forget the deposit you placed to ask the question is not used to compensate me until you rate my service! Please Remember that when you are asked to give a rating, you are rating My Service and not this website itself or the problem of your appliance.'
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 56861
Experience: 7+ years being an appliance technician with factory training.
Tyler Z. and 2 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

OK, I viewed the video on getting to the filter, and did that on my dishwasher, but things were quite different: (1) There was no water in the well, but a little in the bottom of the filler and drain pipes. (2) There was no filter in the well, but there appears to be a circular membrain type filter on the cap to the well. And that membrain was clean. Does that mean that my pump is bad?

Expert:  Tyler Z. replied 1 year ago.
Aye, unfortunately this just all adds up to the circulation motor failing and needs to be replaced.

Customer: replied 1 year ago.

Bummer. Do you have the part number? I was thinking about ordering it from www.repairclinic.com; any comments? Also, I'm a bit worried that your video for pump installation---like the video for finding the filter---won't match my machine either. Can you comment on this?

Expert:  Tyler Z. replied 1 year ago.
So below is a link to the part, the part number you need is W10237169.

CLICK HERE for part

As for the video, it should be close enough that you can follow it to replace the pump and motor.

Customer: replied 1 year ago.

Yeah, looks exactly like mine, so no (immediate) problem. Last question: Any cheaper sources?

Expert:  Tyler Z. replied 1 year ago.
There might be a cheaper source but none that will let you return the part if needed that I know of
Customer: replied 1 year ago.

OK, the part came, I installed it yesterday, and everything seems to work---at least through the first wash, with no leaks. That's the good news.


The bad news comes in two parts:


 


(1) That U-tube video sucks. For example, it took me over an hour to pry the pump out of the tub, with a crow bar, no less, and by cutting away most of the rubber gasket with a box knife. Also, he didn't say anything about how to disconnect the thermister or power line. I had to figure that out by myself.


(2) I then disassembled the old pump to see what was wrong, expecting to see food or a piece of glass blocking a rotor. Wrong! The problem was that what looked like a fiber washer seated around the rotor shaft had totally disintegrated, now having the consistency of dirt. The result was that everything had corroded so that the rotor could barely turn. I took some photos of the damaged parts.


 


So my question to you is, Is this normal wear, or is it a design defect that I can ask for compensation from Kenmore, even though it is out of warranty?

Expert:  Tyler Z. replied 1 year ago.
So, it's basically normal wear and tear even if it's something that failed before they designed, but unless the unit is less than 2 years old, there is no way that kenmore would even consider helping to compensate for the repair, it just goes along with bad luck unfortunately.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.