How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask clayton5711 Your Own Question

clayton5711
clayton5711, technician
Category: Appliance
Satisfied Customers: 115
Experience:  25 years in appliance repair factory trained on Speed Queen, Maytag and more
Type Your Appliance Question Here...
clayton5711 is online now
A new question is answered every 9 seconds

My bosch kan58a70ne/06 freezer / refrigerator is not working

Resolved Question:

My bosch kan58a70ne/06 freezer / refrigerator is not working properly. The freezer thermostat is set at -18 degres C but it will only reach -10. Most of the time the temperature ranges from below zero to above zero. The refirgerator temperature is set at 4 degress C, but is well above 10 degres. The fan is the fridge is working, I can see it rotating (since I have dismantled most of the inside). The defrost is working, there is no ice build up on the coils. I have vaccumed the "black thing" at the back with a fan attacehed to it, the fan is working, and the compressor is also working after the defros was completed(?). I have brushed the underside (which I believe should remove any dust build on the coils underneath, if any). After 30 minutes of running (after defrost) the frezeer temperatur is -7 degress (started at +10), the fan does not seem to be working. The fridge is 19,6 degres, fan is working. What might be wrong?
Submitted: 1 year ago.
Category: Appliance
Expert:  replied 1 year ago.

clayton5711 :

Hi my name is XXXXX XXXXX to help you with this, you did say the freezer fan was or was not running, if it wasnt it should be, i would also check the door gasket, let me know about the freezer fan

Customer:

as far as i can tell the freezer fan is not working, the one in the fridge is

clayton5711 :

thanks for getting back with me so quick, i am gonna look up something on your fridge be patient for a few ok

clayton5711 :

what we will need to do is get a voltage reading on the freezer fan, but first when you checked it did you remember to push the door switch closed?

Customer:

yes i have "closed" the door switch several times but the fan will not start. To get to the fan i will have to remove the ice maker and the motor for the "icescrew" but it is not obvious to me how to do that. The connector for the "icescrew" seems to be keept in place by the ice maker, but it seems hard to to get to the ice maker screws without removing the motor (or my screwdriver is too long)! Suggestions? Furthermore, the fan seems to be part of the plastic back panel, and for a while i thought you have to get to the fan motor from the back (after removing the fanblades from inside the freezer). It is not clear to me how i can get to the fan motor and the electric connector (it might have become disconnected somehow) to ensure it is properly seated. Suggestions?

clayton5711 :

It looks more difficult than it is, the ice maker has a couple of screws that are not visible, get a drop light so you see easier, and if you have one use an inspection mirror, or some kind of mirror so you can see the screws that arent visible, i believe the icemaker is mounted in such a way that you dont need to completely remove the screws just loosen them either push or pull then lift upward a little to pull it out, other than what i have mentioned the only other thing i can tell ya is if you think its in your way of getting to the fan out then remove it , just take your time and if you need to come back here if you get stuck on something

clayton5711, technician
Category: Appliance
Satisfied Customers: 115
Experience: 25 years in appliance repair factory trained on Speed Queen, Maytag and more
clayton5711 and 10 other Appliance Specialists are ready to help you
Expert:  clayton5711 replied 1 year ago.
thank you for using the service and hope to hear from you soon

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.