I’m a moderator for this topic. It seems the Professional has left this conversation. This happens occasionally, and it's usually because the Professional thinks that someone else might be a better match for your question. I've been working hard to find a new Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Yes, I would still like to wait for an answer.
Thank you for your patience. We will continue the search for a Professional for you.
I apologize as we have not yet been able to find another expert to assist you. Would you like me to continue to search for someone to assist you or would you like for me to close your question at this time?
Thank you for your patience,
No thanks. We will arrange for a technician to come and look at the appliance. Please will you arrange for a refund of the fees paid.