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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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My side-by-side whirlpool refrigerator stop cooling.

Customer Question

My side-by-side whirlpool refrigerator stop cooling.
Submitted: 4 years ago.
Category: Appliance
Expert:  Chas replied 4 years ago.
Hello my name is Chas. I look forward to assisting you today with your question and providing the best answer possible. First, we will need to troubleshoot your issue as there is most likely not a quick fix. Please do not to rate until our conversation is finished, you can reply to me any time even after rating by clicking on reply to expert. Please also note, some issues require parts to be replaced which is out of my control (though I sincerely wish it was).
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Thank you for using Pearl.com for your appliance questions, Myself and all the other experts are anxious to help you with your problem today. If you will please explain your problem and the model and serial number we can get started...
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Customer: replied 4 years ago.
Whirlpool side by side refrigerator
Serial # SW1927891
Expert:  Chas replied 4 years ago.
Thank you for the serial number, however the model number is what I need more, it should be on the same spot where you got the serial number from..
Customer: replied 4 years ago.
ED5FVGXSS04
Expert:  Chas replied 4 years ago.
Is the fan motor running inside the freezer?
Customer: replied 4 years ago.
Yes
Expert:  Chas replied 4 years ago.
What is the compressor doing? Is running or cold or hot?
Customer: replied 4 years ago.
I'm just going to have a technician come over and look at it. Sorry but I don't have hours of time to answer all your questions, question by question. Thanks anyway
Expert:  Chas replied 4 years ago.
Christopher,
Have to ask questions to get answers, however I respect you not wanting to continue, however I do not make a diagnosis without getting all the facts, Have a Happy New year...

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