Hello, Thank you for using this service, I will be helping you with your problem today
can you start the dishwasher and let it fill then open the door and tell me how much water is in the bottom in inches ? is it up to or above the heater ?
The water is level to the top of the heater.
I usually use a liquid, I justed used Finish gel. The water is about 115 degrees. I didn't have the sanitizing heat on, I just turned it on.