How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

The door of my Panasonic Inverter Microwave Model: NN-T664SF/SN657S

Customer Question

The door of my Panasonic Inverter Microwave Model: NN-T664SF/SN657S won't open. I put a mug inside to heat the water. I pushed the release button on the lower right when it was finished and I felt something slip/give and the button is now ineffective and the door won't open
Submitted: 1 year ago.
Category: Appliance
Expert:  repairman4734 replied 1 year ago.
Hi, my name is Farrell & I will be helping you with your problem today. Thanks for your question, it is appreciated. Unfortunately, the model number you gave, does not come up in the system. And, its locked inside the oven cavity. I do not know if this is a table top unit, or mounted over the stove. Unplug the unit, before any work is done. If its a tabletop unit, remove all the screws in the cabinet wrap. If its mounted over the stove, you wiil need help getting it down. Once down, remove the screws here also, and remove the wrap. Once the wrap is removed, in either case, you can manually release the door from the inside. Once all of this is done, please relook at the model number located inside the oven cavity, probably on the side walls, or on the front frame. Resend to me, and then we can proceed from there. Thanks.

Attachments are only available to registered users.

Register Here
Customer: replied 1 year ago.

Got the message. It's a tabletop unit. I presume the "wrap" is the metal covering the top and sides?


 


And where do I indicate "OK Service" I can find that on the page

Expert:  repairman4734 replied 1 year ago.
Hi Lisa, and thanks for your response back. Yes, it is the metal wrap. Be sure to unplug before working on unit. Thanks.
Customer: replied 1 year ago.
The screws on the wrap are a six-sided star that I don't have a screwdriver for. They aren't a Phillips or regular screwdriver so I am unable to proceed.sorry.
Expert:  repairman4734 replied 1 year ago.
Hi Lisa, If you have a small socket set, you can go to the hardware store, and buy a bit for your socket. If you are not sure of the size, can you carry it to your car and go to the hardware store. I'm sure they would come out and see what you have and give you the cheapest tool to take them out. Also, maybe you have a friend, who has tools, and could possibly help you out to. I'm sure the bit or handle is going to be a lot cheaper than going out and buying a new microwave. Just some thots, ok. Thanks.
Customer: replied 1 year ago.
Sorry I live on a ranch.. No neighbors for about 30 miles. I have to go into town (about 100 mile round trip ) next weekend (last stuff before xmas) so I'll just take it with me then. It was worth a try. I ve lived many years without microwaves and this Internet stuff. I'll do fine. Thanks anyway.
Expert:  repairman4734 replied 1 year ago.
Hi Lisa, ok & thanks

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances