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on some models to deactivate the oven lock feature press and hold the Stop/Clear or Clear/Off button for 3 seconds.A beep should sound and it should unlock.
try that and let me know, some are different and I am looking those up. also if theres a button next to the lock icon try holding that in for 5 seconds. I'll be back shortly. thanks , Bryan
thank you. we pushed the lock button for several seconds and the lock button was releasedm everything is resolved.