Hello, Thank you for using this service, I will be helping you with your problem today
Good morning, is the door locking when you start this ? does any water enter the machine ?
yes water is starting door seams to be locked light shows it is however one side seams to be loose not as secure as other
okay thats the issue, there are two door locks. one left and one right. which one seems loose ?
Thank you I am still having issues the unit will not advance threw cycles
yes it locks unit starts wash but will not advance to rinse just stays in wash cycle can stop cycle reset and try a spin cycle it will not start and the door locks will not release can unplug unit get door open reset locks and then can make new cycle start but it will not advance from that
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yes i did i replaced both the board and drain pump tested then replaced door locks after talking to you
Hello my name is XXXX. X look forward to assisting you today with your question and providing the best answer possible. First, we will need to troubleshoot your issue as there is most likely not a quick fix. Please do not to rate until our conversation is finished, you can reply to me any time even after rating by clicking on reply to expert. Please also note, some issues require parts to be replaced which is out of my control (though I sincerely XXXX XX was).
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