How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy Your Own Question

Randy
Randy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1300
Experience:  25 years of overall experience: Owner and technician of own appliance repair business.
18559950
Type Your Appliance Question Here...
Randy is online now
A new question is answered every 9 seconds

I have an Advantium convection oven, model# XXXXX 02.

Resolved Question:

I have an Advantium convection oven, model# XXXXX 02. The control panel doesn't seem to be getting any power. This problem happened when I started it up one day to cook something. It ran for about a second or two and then went off. If I throw the breaker, unplug and then plug back in the oven, it lights up for about one second and then goes off again. Any suggestions?
Submitted: 1 year ago.
Category: Appliance
Expert:  Randy replied 1 year ago.
Hello, my name is XXXXX XXXXX I am here to assist you. Okay when it shuts off do you lose display and if you open the door does the cavity light come on?
Customer: replied 1 year ago.

The cavity light is off as well, the panel board is off, and the night light doesn't come on either.

Expert:  Randy replied 1 year ago.
Okay, may I ask how old this unit is?
Customer: replied 1 year ago.

8 years old. We have had the door switch replaced three times. The last time I had the tech order me spare parts. I have three extra switches-part number #'s WB24X10112, two switch part #'s WB24X10113, and the part that was replaced three times was part #WB24X10029. The problem I know at least on one of those service calls was that it appeared to be working but the microwave part was working-it wouldn't heat up a cup of water.

Expert:  Randy replied 1 year ago.
Okay, it is not your door switches since none of the lights come on at all. I hate to be the bearer of bad news but your control board is bad. I have looked at it and the transformer on the control board is overheating and causing it to shut off right away. The control board controls all the functions that we have discussed. I am sending you a link to a diagram and the control board is #4 on the diagram. Just copy and paste the link to your browser. I am here for further assistance and thank you for your time and patience, Randy.

http://www.searspartsdirect.com/partsdirect/part-model/GE-Parts/Microwave-Parts/Model-SCA2000FBB02/0432/0123370/G0711097/00002?blt=06&prst=&shdMod=
Customer: replied 1 year ago.

When you say you have "looked" at it what do you mean. Do you mean you have repaired this same oven with the same symptoms and you have found this to be the problem? Do you know how much the part typically runs and is it fairly easy to replace?

Expert:  Randy replied 1 year ago.
I meant that by looking at the diagrams and by your symptoms the only thing it can be is the smart board which is #1655 on the diagram. It will run about $150 and fairly easy to replace for the average handyman.
Customer: replied 1 year ago.

Wow, that is a lot of money for a part. Are you very certain that is the only thing it can be? I hate to invest that in a part only to find out it wasn't the problem. Will this require taking the oven down from the wall or can it be accessed from the control panel?

Expert:  Randy replied 1 year ago.
Yes I am certain that is your problem. That is the ONLY thing that controls all the symptoms. You don't need to drop the microwave and yes you access the board behind the control panel. You will need to remove the vent over the door by removing the 2 screws on top of the microwave that hold the vent on. Also, I agree that it is a lot of money for an 8 year old microwave. I often ask customers if they what to throw good money at bad. Meaning that do you want to spend that money and you never know when let's say the magnetron or power supply goes bad which those also are a pretty good penny. I am here for further assistance and thank you for your time and patience, Randy.
Randy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1300
Experience: 25 years of overall experience: Owner and technician of own appliance repair business.
Randy and 3 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.