Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi my name isXXXXX have been an appliance repair tech since 1992.I noticed you stated it was only an hour since the cleaning cycle has been completed. It usually can take upwards to 2 hours for the oven to cool down before the sensor is reset to open the door.It is a safety issue built in the oven. However if later on it does not open, try going back into clean for 10 minutes, then cancel out to see if it finally opens. And let me know we will continue here if it doesn't.
Okay, but the oven has never responded this way in the past when completing a cleaning cycle.
Have you tried resetting the power to the oven?
Yes, I failed to mention that the cycle completed about 4 hours ago
Do you have the model number somewhere stored?
49425 is listed on the cover of the user manual
actually it says 49427, 49429. It's a built microwave and oven
crap sould read 49425 not 49427
Yes that's the guides number, Kenmore is a long series of numbers. Even though it may say model i cannot cross reference them.
Hold a minute I'll look
The problem would be located in your door latch solenoid or the oven control is shorted. You would have to slim it to get the oven door open to gain access
Yes this is correct.
If you have a wire coat hanger you can shape it to wedge between the door latch and oven. Disconnect power and pull to the right when you grap the latch. This should open the door.
tried that with a coat hanger (the only thing I have that could be shaped to fit). The latch would not release. Seems the only option I have left is to remove the retaining screw from the motor
hold a minute. I'll try with power off
When you say disconnect power do you mean from the motor or the oven breaker?
Oven breaker for safety
okay, hold a minute
Actually it maybe be pulling to left on this model.
okay, got it open. It was left hand pull.
how do I get the latch to return to its normal position?
Well for some reason the valve on the latch is shorted or was last energized to stay locked by the control.You will have to remove the latch and ohm out the valve for resistance at this point. If it checks good replace the control board main.
Do you know know what resistance should be?
I do not know the exact but at this point any resistance would show good on this part.
Okay. Do you know if removing the lock lever will keep the oven from operating?
Hold on be right back, looking at diagram. The oven may throw a code if removed from wiring.
It is only activated in self clean, you may try taping of the ends , then reply power to see if you can get the fault door lock error to go away. The door latch switch for light if there is the only thing you could not leave unplugged.
Tried that while you were away. The "Door" & "Locked" will not clear. Seems the motor is not getting power at this point which is probably what caused the problem in the first place.
Then i would replace the main board if it will not reset.Part# WB12K5008
I think you are right. I'll have to get a local service tech her for that. It's a little out of my comfort zone.
Thanks for your help today.
I would do a google search for best price. The unit is made by GE. You do not have to use Sears.
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